Jump to content
Ultimaker Community of 3D Printing Experts

Ultimaker S5 not reading UM PETG spools?


Recommended Posts

Posted · Ultimaker S5 not reading UM PETG spools?

Hi,

 

We have 4 Ultimaker S5 machines here in my lab and we just received some Ultimaker brand PETG.

The machine is not detecting this new material and we're having some trouble doing the manual work around.

 

Is there a firmware update needed for the machines to recognize this new material?

 

Thanks!

 

  • Link to post
    Share on other sites
    Posted · Ultimaker S5 not reading UM PETG spools?
    1 hour ago, LePaul said:

    Is there a firmware update needed for the machines to recognize this new material?

    Yes, firmware 6.4 or higher is needed for the UM PETG material.

  • Link to post
    Share on other sites
    Posted · Ultimaker S5 not reading UM PETG spools?

    How about an Ultimaker 3?  I am having the same issue of the printer not recognizing the spool and there not being a PETG profile to set manually.  Any suggestions?  Thanks. 

  • Link to post
    Share on other sites
    Posted · Ultimaker S5 not reading UM PETG spools?

    You can just wait with the UM3 until Ultimaker brings a new firmware to autodetect the spool.

    As far as I know they are working on it and also on a PETG quality profile for the UM3.

     

    In the meantime you can use the CPE profile and load it manually. (Generic CPE)

    • Like 1
    Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • Ultimaker turns 10: A look back
        Ultimaker is turning 10 years old and that means it is story telling time! We'll explore 2010-2014, traveling through the evolution of the business from the Protobox and Ultimaker Original, to the major leaps forward with the Ultimaker 2 and Ultimaker 3.
          • Like
        • 0 replies
      • Ultimaker Transformation Summit
        Visit our virtual showroom and learn more about the Ultimaker ecosystem!
        • 14 replies
      • New here? Register your Ultimaker for free 3D printer onboarding course
        Hi,
         
        Often getting started is the most difficult part of any process. A good start sets you up for success and saves you time and energy that could be spent elsewhere. That is why we have a onboarding course ready for
        Ultimaker S5 Pro Bundle, Ultimaker S5, Ultimaker S3 Ultimaker 2+ Connect.   
        They're ready for you on the Ultimaker Academy platform. All you need to do to gain access is to register your product to gain free access. 
        Ready? Register your product here in just 60 seconds.
          • Like
        • 4 replies
    ×
    ×
    • Create New...