Ultimaker 3 - Print Will Not Start

[coema 0]

Hi all!

 

I'm new to the Ultimaker 3, but I have several 2+. When I put in my USB file with the gcode, I go to "Print" and tap on the name of the file. It briefly flashes to "preparing" and then instantly cancels it out and takes me back to the menu screen. It does this for anything I try to print. I thought it might be a firmware update, but when I go to install the stable firmware update, it never finds an update and it just keeps spinning.

 

Anyone have thoughts?

[Smithy 1,111]

Have you sliced for the UM3 in Cura?

If so, please upload the gcode that we can take a look on it.

[coema 0]

Thanks but I was able to get it working via cloud print