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Can't remove "ghost printer" (named ultimakersystem-0030d6229ead)


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Posted · Can't remove "ghost printer" (named ultimakersystem-0030d6229ead)

Hey folks


Where I work, we have a shared login to upload all recent settings from Cura Backups (for each workstation to be relatively synchronized), and all has been going well.


However, at some point, one of our staff must have been greeted by the "Select a Printer" intro screen instead of immediately updating the Cura Backup, which has created a rogue machine (an Ultimaker 3 with ID "ultimakersystem-0030d6229ead") that will not allow itself to be deleted for longer than a few seconds.


Once it's deleted in Cura from the list of printers, it loads right back in, with a nice optimistic message "New Printer Added From your Ultimaker Digital Factory Account!"


I have logged in to the Digital Factory and checked my list of printers, and it is NOT THERE.  Thus I can't remove it, and yet it pops back exery time and really screws with our workflow.  Can anyone help me with this? The general tip I've seen of "oh, just go into your printers list and delete it" does NOT seem to be applicable in this instance. I've tried.  Lord knows I've tried.


We have an S5 and a MakerBot Replicator 2, which work perfectly with Cura.  No issues there.


Thanks in advance for any guidance someone can give.




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    Posted · Can't remove "ghost printer" (named ultimakersystem-0030d6229ead)
    On 12/18/2021 at 8:28 PM, npl_collaboratory said:

    I have logged in to the Digital Factory and checked my list of printers, and it is NOT THERE. 

    My guess is that it's added to your account but currently offline.

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    Posted · Can't remove "ghost printer" (named ultimakersystem-0030d6229ead)
    On 12/20/2021 at 2:46 AM, nallath said:

    My guess is that it's added to your account but currently offline.

    Thanks for your reply.  If this rogue printer is still added to our account, is there a different way of seeing "account-connected printers" besides the 'Ultimaker Digital Factory -> Printers' page?


    Part of the issue may be that we don't actually use any of the network-connected features of our S5, and our Replicator 2s...well...don't even have them. Hence, all of our printers are always "offline" if you will.  We use the sneaker-net method of Save File to Flash Drive (or SD Card in Rep2's case), walk over and plug the bad boy in.

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