Custom designed model won't load into Cura

[Wedge_11 0]

Hi, I had a guy on Fiver design me a model and it turned out great, however i can't print it as it won't load into Cura, it loads in but isn't visible, instead it just shows a grey shadow where the model should be.
Would it be possible to get someone to look at the model for me and tell me if it needs to be modified to load or if there is anything wrong with it?

Thank you in advance

[GregValiant 1,412]

There are usually two main reasons this happens.  One is that there are errors in the model file but that doesn't happen often.  The biggest reason is that the location data in the model is putting the part way off the build plate.  Consider an STL of the rear tail light of a car with location data in the file - it could be at X=4500, Y=900, Z=1000.

Right click and "Select All Models".  Choose the Move tool on the left.  Look at the location XYZ and then change them to 0,0,0.  That will pull the model back onto the build plate.  If it doesn't, then there may be errors in the model.

[Wedge_11 0]

12 hours ago, GregValiant said:

There are usually two main reasons this happens.  One is that there are errors in the model file but that doesn't happen often.  The biggest reason is that the location data in the model is putting the part way off the build plate.  Consider an STL of the rear tail light of a car with location data in the file - it could be at X=4500, Y=900, Z=1000.

Right click and "Select All Models".  Choose the Move tool on the left.  Look at the location XYZ and then change them to 0,0,0.  That will pull the model back onto the build plate.  If it doesn't, then there may be errors in the model.

Thanks for your reply bud.
I Did try that but all locations are at 000.

I also thought that the model contained unprintable pieces and there is a very small piece in there that Meshmixer identified but after scaling that up it still didn't work.

I'm in over my head haha

[GregValiant 1,412]

If you can share the model you can post the file here.  Somebody will take a look and see if something can be found.  You may end up going back to the designer and asking them to make another attempt at exporting the file from whatever software they used to create it.