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Hi Duyle, you say you are a reseller. Wouldn't that mean that you can ask your distributor for help on this? The pictures that you show are not normal, and together with some help this should be solved.
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tomnagel 126
I don't think this is something that we can easily solve through this forum, you better contact your reseller.
Are picture 1 and 3 the same glass plate in the same orientation?
Picture 2 another plate, or maybe upside down?
My first guess would be an out-of-spec (unflat) glass plate.
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