Support Problem when slicing

[bdsmith1986 0]

So I’m new and I might be missing something obvious. 
printer weedo tina2
when I open my Stl file, a guy with a trench coat, and I put in the supports, using custom support plug in. Everything works perfectly. When I slice it to gcode and go to print the supports aren’t there, just little nubs where the support should be. 
I took the gcode file and reopened it in Cura and the printer printed it how it looked. 
so somewhere in the slicing the stl to gcode it messes with the supports and I don’t know why. 

[bdsmith1986 0]

I’m at work but if anyone wants to look at the files I can upload them when I get off work tonight

[GregValiant 1,488]

Post a project file as well.  With the model loaded and the supports and settings the way you want - use the File / Save Project command to create a 3mf project file and post it here. 

[bdsmith1986 0]

I was able to “fix” it. I uninstalled Cura and reinstalled it. Then just downloaded one extension. And now it seems to work. 

13 hours ago, GregValiant said:

Post a project file as well.  With the model loaded and the supports and settings the way you want - use the File / Save Project command to create a 3mf project file and post it here. 

 

[Sammy91 0]

Hi iam having the same issue can you please elaborate on what you mean by you downloaded “one extension”?