Crashes when opening ant stl file (vers. 4.9 and later)

[lindenbaum 0]

I recently installed the latest version 4.13.1. It's totally fine to open it, but it crashed everytime when loading the stl fie - even the stl fie is only 13 kb.

I have tried to use the version 4.9 before, but the problem was exactly the same as the verion 4.13.1.

 

Currently, I'm using the version 4.8.0 in my computer. This version works great right now.

I have noticed that Chitbubox may be one of the reasons for the crashing, but I haven't install that in my computer.

So I'm really confused about the reasons for the crashing and have no idea how to solve it.

 

It would be appreciated to remind me any possible reason or solution for the crashing problem.

 

 

-----Specification of my computer-----

Processor:   Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz   3.60 GHz
RAM:            8.00 GB (7.83 GB available)
System:       64 bit Operation System x64 based Processor
 

Edition:       Windows 10 Pro
Version:      21H2
OS Build:    19044.1645
Experience:   Windows Feature Experience Pack 120.2212.4170.0

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Edited April 27, 2022 by lindenbaum

[ahoeben 1,948]

Chitubox is just one possible (but common) cause of a crash. There are other possible causes. It is impossible to diagnose this without having a look at your logs. Go to Help -> Show configuration folder, and locate the file named "cura.log" (it may show as just "cura" if you have your Explorer configured to hide extensions for common filetypes. Upload that file somewhere (google drive, dropbox, etc) and post a publicly viewable link to it here.

[lindenbaum 0]

Quote

Chitubox is just one possible (but common) cause of a crash. There are other possible causes. It is impossible to diagnose this without having a look at your logs. Go to Help -> Show configuration folder, and locate the file named "cura.log" (it may show as just "cura" if you have your Explorer configured to hide extensions for common filetypes. Upload that file somewhere (google drive, dropbox, etc) and post a publicly viewable link to it here.

 

Thanks for your reply.

 

I have uploaded cura.log to the Google Drive. 

As it has logged all activities since yesterday, I opened a new file to reproduce the phenomena, in case that it may confusue you. You can check activities logged from 2022-04-28 09:35:20,679.

 

[ahoeben 1,948]

It looks like the problem is caused by the non-ascii characters in your username on your computer. A third-party component of Cura is having troubles with that. I think that is being fixed in Cura 5 (you could try the beta), but I am not 100% sure. For now you could try creating a new user on your computer with a username consisting of just ASCII characters.

[lindenbaum 0]

38 minutes ago, ahoeben said:

It looks like the problem is caused by the non-ascii characters in your username on your computer. A third-party component of Cura is having troubles with that. I think that is being fixed in Cura 5 (you could try the beta), but I am not 100% sure. For now you could try creating a new user on your computer with a username consisting of just ASCII characters.

 

Thanks for your kindness.

 

I have tried to download the Cura 5 and change my username with ASCII characters only, but none of them works. Here is the newest log file. You can check the data after 14:30, because the username has not been changed completely in the whole system before that.

[ahoeben 1,948]

That newest log file does not contain any new lines after 09:42. If you tried Cura 5.0, the log file for that is in a (slightly) different folder (with 5.0 in its path instead of 4.13).