filament stuck in ultimaker S5 fine knurl feeder

[bretcvan 0]

I ran out of filament when printing a job last night and I went through the on-screen prompts to change the filament. When it tried to unload the remaining old filament, I could hear the motor in the feeder whirring, but the filament wouldn't budge. It's firmly stuck in the feeder. Any pointers on how to remove it are appreciated

[Super_paulie 13]

youre going to have to remove the feeder and its cover. Its not difficult and you should be able to get the filament out that way.