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Cura 5.1 and 5.2.1 hang then crash when attempting to save new profile, slicing fails


DKiefer770
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Posted · Cura 5.1 and 5.2.1 hang then crash when attempting to save new profile, slicing fails

Several issues with new build.  Tried on Windows 10 (x64) and Windows 11 (x64)

1. Slicing will start then progress through the entire process, but when done interface resets back to "slice", no slicing performed, no preview.

2. Setting wall thickness to 5 lines still produces walls that are only 1 line wide.

2. Attempting to save a new print settings profile (and other operations that require a dialog, like Save project) causes program to hang:

Faulting application name: CuraEngine.exe, version: 1.0.0.0, time stamp: 0x63500d47
Faulting module name: ucrtbase.dll, version: 10.0.22000.1, time stamp: 0x00e78ce9
Exception code: 0xc0000409
Fault offset: 0x000000000007dd7e
Faulting process id: 0x549c
Faulting application start time: 0x01d8e8b6946c34b2
Faulting application path: C:\Program Files\Ultimaker Cura 5.2.1\CuraEngine.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: e6130dd1-5301-4d61-9795-7d52fd0a1f44

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    Posted · Cura 5.1 and 5.2.1 hang then crash when attempting to save new profile, slicing fails

    The developers check the Github page for bug reports more than they do here.

    You can go to https://github.com/Ultimaker/Cura/issues and create a bug report.

     

    You should include a Cura.log file ("Help | Show Configuration Folder") and a Cura Project file ("File | Save Project").  You must put the two files into a zip folder and post the zip there on the site.  (Without the files nothing can really be done.)

     

    Some information about your computer system would be helpful as well (operating system, video info, how many monitors you use, etc.).  I haven't seen a bug report there that describes the sort of failure you have going on.

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    • 2 weeks later...
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    Posted · Cura 5.1 and 5.2.1 hang then crash when attempting to save new profile, slicing fails

    The solution is that Cura does not support machines with multiple monitors!  Turn off all but 1 and it works.

     

    Welcome to 2022!

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    Posted (edited) · Cura 5.1 and 5.2.1 hang then crash when attempting to save new profile, slicing fails

    From what I've read, most of the developers use multi-monitor systems.  There have been problems with certain video cards and computer systems as the problem seems to keep coming up.

    Edited by GregValiant
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