Filament stuck in print core (Ultimaker S5)

[AnaLara 1]

My name is Ana and I have a problem with my printer Ultimaker S5.

The filament is stuck in the print core but I do not know how to remove without dissasembling it.

You can see the picture below.

Thank you for your answer.

[MariMakes 203]

Hey @AnaLara,

 

Welcome to the Ultimaker Community 🎉

Oh that's unfortunate 😖 What happened for it to end up this way? 
 

Can you still load your printcore into the printer to heat up? 
You could push the material through with another piece of filament if the core is hot enough. 
Or, if you are really careful, you can try to weld another piece of filament to the part you can see and pull both filament parts out the same way you would do a cold pull. 

The safest way is contacting our support experts.

You can create a ticket here: 

https://support.ultimaker.com/hc/en-us/requests/new?ticket_form_id=360000516360

[Jasonjason 6]

Been there - 

put it back in, heat it up and push more filamant behind it. Easily done through the Boden  tube with the feeder lever up.   Use a different colour so you know when your done 

[AnaLara 1]

Thank you so much @MariMakes and @Jasonjason.

Finally, I head the print core up during 10 minutes and with the help of a needle to facilitate the extraction, ir order to use the welder in the filament next to become it longer and be removed with pliers.