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Ultimaker 3 ext. display malfunction and firmware update

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Posted · Ultimaker 3 ext. display malfunction and firmware update

Hi all,


I recently started working with an ultimaker 3 extended and it works good overall, except that the display malfunctions very often. I attached a picture of the problem, but basicly what happens is that the interface shifts in the display (in the picture upwards, but this also occurs in left-right direction).


Because I thought it might be a firmware error I tried updating from 5.0.3 to 7.0.3 via USB (wifi not possible), but the update crashes (picture of the frozen screen attached).


It would be nice if the display would remain centered so I was wondering if anyone had any idea what the prblem could be and how i can update the firmware.


Thanks in advance,



Frozen screen during firmware update.jpeg

Shifted interface on display.jpeg

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