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madian

Unable to buy

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Hi guys,

I'm trying to buy an Ultimaker Original while the promotion still stands and I am unable to complete the payment. If I chose the credit card option and I introduce my data (all verified and with plenty of funds available) I just get returned to the shopping cart screen with no message. If I retry it says that the payment has already been processed. If I chose paypal, when I click on the paypal option the same behaviour happens and I am returned to the (full) shopping cart screen without the site opening any paypal window for me to introduce my credentials.

I contacted support (phone) they told me they received nothing and to talk to my bank which I did and they say no request for funds has been initiated. I tried different options and cart items from 2 computers using all the browsers installed and it still returns me to the shopping cart screen when payment is about to be processed/initiated. The same happened to another forum member, from the same country (Romania) -http://umforum.ultimaker.com/index.php?/topic/4572-order/

Is this a known issue? Is there any other way to buy? Only 2 days left till the ultimaker original reverts to the old price and I'd really want to buy it.

 

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Hi Marrit and thank you for helping me.

I retried this morning and it is still the same. When I reach the payment stage and choose either paypal or credit card I get returned to eh shopping cart screen. With paypal it happens after I select the paypal option in adyen and with the credit card it lets me introduce my card data and then it returns me. What's interesting is that it returns me to "https://www.ultimaker.com/orders/R870201002/edit" suggesting there is another step to complete but there is no message and the page is blank.

This happens on 3 computers using 2 browsers without addblocks. Is there an incorrect IP/country policy that prevents me from paying? Is it possible to do a direct paypal payment without going through the website -before the ultimaker promotion is over?

I took some screenshots of each step to help you see what I get:

http://robotica.maditech.ro/1address.jpg

http://robotica.maditech.ro/2delivery.jpg

http://robotica.maditech.ro/3payment.jpg

http://robotica.maditech.ro/4adyen.jpg

http://robotica.maditech.ro/5return.jpg

Thank you.

 

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Hello madian,

Did you receive any update from any of the support members? I am still waiting on an improvement or a response from but the clients seem to be ignored. I have been trying to buy a printer from them for two weeks now. However good their products may be they have support problems that might reflect badly upon their services but i still have hopes :).

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Hi Radu,

Yes, I solved the payment part, Marrit has been very helpful. Basically, you can't pay from Romania using either credit card or paypal (don;t know why, but I know of many countrymen that are unable to complete the payment - Ultimaker IT department should have a look). Marrit helped by issuing a proforma that I payed directly at the bank without using the Ultimaker website. The downside is that you pay a 25 Euro SWIFT transfer fee which is high in my opinion, maybe Ultimaker will accept bitcoins in the future. Money has been sent and I'm waiting to see if the transaction was successful. MY advice is to get in contact with Marrit, she is very responsive.

(Btw, support answered my 1 week old question yesterday :p, by that time everything was solved so I don;t know what to respond to them )

 

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