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Unable to uninstall Cura 5.1.0 on Win11 after upgrading to 5.2.1


silvanus
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Posted · Unable to uninstall Cura 5.1.0 on Win11 after upgrading to 5.2.1

When attempting to run the uninstaller for Cura 5.1.0 get an error popup from Win11 that says

 

"This app can't run on your PC

To find a version for your PC, check with the software publisher."

 

I have no need to keep differing versions, 5.2.1 is working just fine.

 

How can I get this to uninstall now?

Screenshot 2023-01-10 184141.png

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    Posted · Unable to uninstall Cura 5.1.0 on Win11 after upgrading to 5.2.1

    Hey @silvanus,

     

    Welcome to the Ultimaker Community 🎉

     

    I think I recognize the error. 

    Could it be that you still have a shortcut to 5.1.0 that you already uninstalled?

    Can you doubleck if the 5.1.0 shortcut is still in this list? 
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Ultimaker Cura

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    • Solution
    Posted · Unable to uninstall Cura 5.1.0 on Win11 after upgrading to 5.2.1

    I navigated to that folder. References to 5.1.0 still existed there.

    I was able to get it to successfully uninstall using the link in that folder. Unfortunately, due to this success, I was unable to confirm/deny that the uninstall from within Add/Remove programs was still having the same issue.

     

    Thanks for pointing me to this location.

    Screenshot_20230112_033827.png

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    • 2 months later...
    Posted · Unable to uninstall Cura 5.1.0 on Win11 after upgrading to 5.2.1

    I am also having this issue.  I am unable to install version 5.3.0 and 5.2.1.  Both fail with the error in the first post. 

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