Bug Cura crashing on ASUS Ryzen machines at startup

[damzil1991 2]

I thought I'd come and share I hope a work around if your CURA is crashing at start up on ASUS Ryzen machines at start up of cura.

 

I decided to install Prusa slicer in hope I could get back to printing and I was hit with an error advising a DDL that gets injected by A-Volute installed in C:\ProgramData\A-Volute. 

This is the sonic pad software installed by ASUS and there drivers. What one I can't say without doing some research but I uninstalled and now Cura is working again

 

All i did was uninstall sonic pad 3 and then launch Cura without rebooting. This now seems to work!

 

Hoepfully this helps someone!

 

 

 

PC Spec:

 

AMD Ryzen 9 3950X

 

Asus ROG Crosshair VIII Hero X570

 

Corsair Vengeance RGB Pro 64GB

MSI Nvidia RTX 2070 Super

Samsung 970 EVO Plus 500gb NVM - Main

WD Blue 1TB NVM

 

 

[MariMakes 201]

Hey @damzil1991

 

We've received more reports about Cura not working well with Ryzen machines. 
Can you try this workaround?  https://support.makerbot.com/s/article/1667412437627

 

Hope this works 🤞

[damzil1991 2]

Hi Mari, Sorry but that was the first thing I tried first and that didn't work. Since I did the above i posted all seems to be fine and not had any issues.