Unable to connect to digitial factory

[Craiguk52 0]

Hi, 

 

We are no longer able to connect the printer (Ultimaker S5) to digital factory. This has been for the last 6 months or so, but only getting around to having a look at it now, now we want to ramp up our printing onsite. 

 

When I try and get the ultimaker digital factory code on the printer, the boxes do not have any numbers in them, and eventually we get a connection error message. We are able to print out of Cura to the printer over the network, but another issue we have is we cannot view the camera stream. Any ideas?

 

I have attached our diagnostic files to .

 

Thanks,

 

Craig

logs-ultimakersystem-0030d62567b5-8.1.0-20190215141328.zip

[Dustin 150]

Hi, sorry to hear your having issues with Digital Factory.
But as you are having network related issues I would recommend contacting UltiMaker Support directly.
Here: https://support.makerbot.com/s/contactsupport

UltiMaker does not provide official support via community posts.

Additionally if you would like to try and troubleshoot the issue yourself the following article might be helpful.
Here: https://support.makerbot.com/s/article/1667337958118
 

[gr5 2,210]

Regarding the camera issue only: the ability to see the camera (over LAN - unrelated to DF) went away briefly a few weeks ago with  version 8.1.1 and I think it's back in 8.1.2.  So check the firmware version on the printer and if you have 8.1.1 then upgrade to 8.1.2.  If you have 7.X, I'd leave it as is for now until you get DF figured out.