Print Cores AA 0,4 does not heat up more that 4 deg.

[AnaLara 1]

Hi all,

 

I have now three broken print cores with this problem: they do not heat up more that 4 deg.

The last one was acquired a week ago and printed only once!

I do not know what is happening, if the problem is print core or the 3d printing Ultimaker S5 get broken all the print cores.

Any solution?

 

Best regards.

[Travis7s 25]

Does it fail in both extruder 1 and 2 slots? Do you have any other BB or CC cores that do work? Seems very unlikely to have so many faulty print cores so I would guess there must be something wrong with the cable that goes to the print head. Try opening the print head and inspect the cable connector for any broken wires or loose contacts.

[Dustin 150]

I would recommend opening a support case with UltiMaker Support directly and sending your machines log files.
The logs will likely tell Support what is going on with your machine.

Guide here: https://support.makerbot.com/s/article/1667337561393
Contact here: https://support.makerbot.com/s/contactsupport