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nateokane

Can't order

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Posted · Can't order

Hello,

I am from the USA and I have tried for 2 days to place an order using paypal and card. I get redirected back to my shopping cart. This seems to be happening to a few people. I have tried e-mailing support, but I get no response. I have still not been charged.

Here are other threads describing what I am talking about:

http://umforum.ultimaker.com/index.php?/topic/4594-unable-to-buy/

http://umforum.ultimaker.com/index.php?/topic/4609-payment-failed/

 

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Posted · Can't order

Hi Nateokane,

Thank you for your post.

Are you sure you have not reached the limit of your card or paypal flags it 'suspicious' because it is such a big payment?

Do you get any error messages?

Please get back to me through PM so we can sort this out :)

Thank you!

 

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Posted · Can't order

Hi Sander, the problem we had (as the OP included a link to my failed attempts) is that the site doesn't even open another window to introduce your paypal credentials. When you select the paypal option it just sends you back to the shopping cart with no explanation/message. I know of 11 cases now but most were in Romania.

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Posted · Can't order

Hi Madian,

Thank you for your reply.

I looked up your failed order and I will take it up to our IT guys.

I will get back with a solution for you asap so we can finalize the order.

Thank you for your time and understanding.

 

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Posted · Can't order

Hi Madian,

Thank you for your reply.

I looked up your failed order and I will take it up to our IT guys.

I will get back with a solution for you asap so we can finalize the order.

Thank you for your time and understanding.

 

Hi Sander,

Help Nateokane, I think I solved my problem.

I had a long list of PM's with Marrit and I payed directly from my bank without using the site. It's clearly a problem with the payment options for several ip/locations. If your IT department desires I can provide pictures/logs of the failures.

P.S. Since i know how helpful you are, could you please check if you received my money? The proforma is 14.002.270 / 03-03-2014. Thank you

 

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Posted · Can't order

Hi NatoKane,

I will have my colleague contact you for a workaround for your problem.

It looks like Paypal flagged it as 'suspicious' and that caused a conflict between our shop and Paypal.

My colleague will get back with you so you can finalize your order.

Thank you for your time!

 

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