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So this is a very tricky problem to debug. Normally I say "call your reseller" but this is extra tricky - I'd call ultimaker support and speak with someone (voice or email) directly who has fixed dozens of printers with this issue. It looks like you are in USA so you could email fbrc8.com directly. They assembled all the S5 printers and material stations sold in USA and have a good support staff who can help you. You should include your serial number in the very first email to save time (support@fbrc8.com) or you can use the official Ultimaker ticketing system and talk to someone in the Netherlands potentially by going here:
Even if your warranty ran out you can still get free support (suggestions and diagnosis). It's only if you need a part that it matters if you still have your warranty or not.
In the Cura 5.8 stable release, everyone can now tune their Z seams to look better than ever. Method series users get access to new material profiles, and the base Method model now has a printer profile, meaning the whole Method series is now supported in Cura!
We are happy to announce the next evolution in the UltiMaker 3D printer lineup: the UltiMaker Factor 4 industrial-grade 3D printer, designed to take manufacturing to new levels of efficiency and reliability. Factor 4 is an end-to-end 3D printing solution for light industrial applications
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gr5 2,235
I assume you already read this?
https://support.ultimaker.com/s/article/1667418045432
So this is a very tricky problem to debug. Normally I say "call your reseller" but this is extra tricky - I'd call ultimaker support and speak with someone (voice or email) directly who has fixed dozens of printers with this issue. It looks like you are in USA so you could email fbrc8.com directly. They assembled all the S5 printers and material stations sold in USA and have a good support staff who can help you. You should include your serial number in the very first email to save time (support@fbrc8.com) or you can use the official Ultimaker ticketing system and talk to someone in the Netherlands potentially by going here:
https://support.ultimaker.com/s/contactsupport
Even if your warranty ran out you can still get free support (suggestions and diagnosis). It's only if you need a part that it matters if you still have your warranty or not.
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