MATERIAL STATION ERROR

[reservecuts 0]

I am running an S5 with the material station. All of a sudden after just simple maintenance like cleaning and lubing guide rods, my printer is being stupid. I keep getting ER65 notices about 20mins in to any print. I have cleaned the entire machine top to bottom. Including opening the material station and cleaning every single tube. Also, the extruders and every other little thing. Still the same thing...ER65! Someone please help?!

[gr5 2,176]

I assume you already read this?

https://support.ultimaker.com/s/article/1667418045432

 

So this is a very tricky problem to debug.  Normally I say "call your reseller" but this is extra tricky - I'd call ultimaker support and speak with someone (voice or email) directly who has fixed dozens of printers with this issue.  It looks like you are in USA so you could email fbrc8.com directly.  They assembled all the S5 printers and material stations sold in USA and have a good support staff who can help you.  You should include your serial number in the very first email to save time (support@fbrc8.com) or you can use the official Ultimaker ticketing system and talk to someone in the Netherlands potentially by going here:

https://support.ultimaker.com/s/contactsupport

 

Even if your warranty ran out you can still get free support (suggestions and diagnosis).  It's only if you need a part that it matters if you still have your warranty or not.

 

[fbrc8-erin 272]

Is the front fan running? Do you see any filament hairs caught up in it?