Jump to content

UM2 - Broken Nozzle - UM Support

neredera

By neredera
in UltiMaker 3D printers

 Share

Recommended Posts

neredera

neredera 0

Posted
Posted · UM2 - Broken Nozzle - UM Support

Hi

What is the best way to contact Ultimaker?

I've broken the nozzle of my Ultimaker 2 accidentially while trying to clean it (it is now a 1.5mm nozzle...) as it was clogged after standing some time hot with ABS.

 

So, I need a new nozzle/hotend.

I've created a ticket on http://support.ultimaker.com/%204%20days%20ago,%20but%20got%20no%20answer.

There are no replacements parts for the UM2 in the shop, so I cannot directly order it.

Regards

Neredera

 

    • Link to post
    Share on other sites
    SandervG

    SandervG 1,521

    Posted
    Posted · UM2 - Broken Nozzle - UM Support

    Hi Neredera,

    If you can send me a PM with your email I will redirect you to my colleague of technical support.

    Sending an email to support @ ultimaker.com should be the proper path to follow.

    When have you submitted the ticket?

    Thank you for your time,

     

    • Link to post
    Share on other sites
    neredera

    neredera 0

    Posted
    • Author
    Posted · UM2 - Broken Nozzle - UM Support

    Hi

    Thank you.

    I got some answers, but I was still not able to order a new nozzle.

    Is there any way to accelerate the process (Ticket #XJC-351-28363)?

    Regards

    Neredera

     

    • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
     Share
    Followers 0
    Go to topic listing

    • Our picks

      • UltiMaker Cura 5.7 stable released

        UltiMaker Cura 5.7 stable released

        ArunC posted a topic in UltiMaker Cura,

        Cura 5.7 is here and it brings a handy new workflow improvement when using Thingiverse and Cura together, as well as additional capabilities for Method series printers, and a powerful way of sharing print settings using new printer-agnostic project files! Read on to find out about all of these improvements and more. 
         
          • Like
        • 7 replies
        MariMakes

        Picked By

        MariMakes,

      • Release Notes: S-Line Firmware 8.3.0 (Latest)

        Dustin posted a topic in Firmware,

        S-Line Firmware 8.3.0 was released Nov. 20th on the "Latest" firmware branch.
        (Sorry, was out of office when this released)

        This update is for...
        All UltiMaker S series  
        New features
         
        Temperature status. During print preparation, the temperatures of the print cores and build plate will be shown on the display. This gives a better indication of the progress and remaining wait time. Save log files in paused state. It is now possible to save the printer's log files to USB if the currently active print job is paused. Previously, the Dump logs to USB option was only enabled if the printer was in idle state. Confirm print removal via Digital Factory. If the printer is connected to the Digital Factory, it is now possible to confirm the removal of a previous print job via the Digital Factory interface. This is useful in situations where the build plate is clear, but the operator forgot to select Confirm removal on the printer’s display. Visit this page for more information about this feature.
          • Like
        • 0 replies
        MariMakes

        Picked By

        MariMakes,
      View All
    ×
    ×
    • Create New...