trouble with ultimaker S3

[jlveau 0]

hello,i have two ultimaker S3 and i have a problem on the twice:

Have you some idea to solve it ??

[Torgeir 250]

Hi @jlveau,

 

Welcome in here.

I'd just translated the error MSG from French to English.

 

"The height difference between the two print cores exceeds an acceptable value".

 

Here's a link in here to this very known problem..

 

 

Have a look and see if this can help you.

 

Thanks

Torgeir

[Dustin 150]

would be worth checking this support article directly as well.
https://support.ultimaker.com/s/article/1667410781005

[jlveau 0]

thank you, i try this.