Maybe post a short video?
It sounds like maybe a problem where the Z axis goes either in the wrong direction, only one direction, or maybe goes in the opposite direction it is supposed to? Could be DIR signal which determines which way steppers move or a Z endstop issue (when endstop signal is stuck the machine only goes one direction).
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illuminarti 18
Carina, welcome! Could you please post some photos, so we can get a better idea of the problem you are seeing?
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