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Ordering Ultimaker from MakerSheed

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Posted · Ordering Ultimaker from MakerSheed


FINALLY..... the UM2 is here in Canada however, ordering from Maker Shed was quite painful.

I'm going to fair with my review, so grab a coffee, this is going to be long.


What is contradictory, is that UM and the USA reseller-MS represent innovation, forward thinking, cutting edge technology and the list goes on....... However, ordering a product on MS store from Canada turned to be a painful and frustrating experience. :oops:


Maker Shed ordering system is still in the 80's. :mad:


*You press the order button

*Five minutes later you receive an email confirming your order.

*TEN Minutes later you receive another email telling you that, $3000 USA dollars is a really big order (Really?) so, you have to pay by bank transfer.

*MS has another company that handles the orders -- Global Shopex.

*O.k so, I got the bank transfer process rolling.

*After complaining to MS and GS, they sent me another email telling me that my credit card payment was approved.

*So, back to cancel the bank transfer.

*All this back and forth gave me a bad feeling, so I called Global Shopex in Florida to confirm shipping date and I got the most absurd response about shipping.

*Since I ordered an extra roll of filament (Located in Florida), the printer was going to be shipped from Maker Shed in California to Global Shopex in Florida and then to Canada.

*Fortunately, my complains were successful and my order was shipped in two packages. The UM was shipped directly from California to Canada and the filament from Florida to Canada.

*The CONCLUSION is that in this age of online shopping revolution, it takes 17 emails, 6 phone calls and 11 days JUST TO PLACE AN ORDER online.


To be fair, Natalie from Maker Shed was great help. :-P





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Posted · Ordering Ultimaker from MakerSheed

So sorry to hear that you had an ordeal getting your order placed. Hopefully as time goes by there will be simpler options for those of us on this side of the Atlantic. :-)

At least that ordeal is behind you now. I hope you enjoy your new printer. Don't hesitate to post if you have questions!


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Posted · Ordering Ultimaker from MakerSheed

Dang, it almost makes paying the extra to ship from the netherlands worth it.

I ordered my UM1 from UM directly... lead time was 15 days, but once it shipped it came in 3 days over the weekend...


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