Cancelled but no refund!

[alexbenj 0]

I requested my order be cancelled on June 18, 2014.

I've been in contact with a rep.

No refund issued yet. I don't understand the delay of almost 1 month.

Anyone have some insight?

Cheers

[anon4321 16]

Use the forum's Personal Messenger function and send a message to SanderVG with your order number and any tickets you opened with customer support.

 

[SandervG 1,521]

Hi Alex,

Yes please send me a message with your order-number and your ticketID.

It goes without saying that usually a refund is completed much faster, so I am guessing your refund could use some monitoring.

Looking forward hearing from you,

 

[alexbenj 0]

Thanks anon4321!

I sent you all the info Sander!

 

[SandervG 1,521]

I Just got a response from my colleague from sales she read my email and will look into it.

Thank you and I am sure it will be solved soon.

 

[anon4321 16]

You're welcome. Sander has helped me with a few orders. He will get things straightened out for you.

 

[alexbenj 0]

Whats going Sander? Any updates?

 

[ea407 0]

Wow, 14 days between contact. I'd be pissed.

[alexbenj 0]

Still nothing... This is ridiculous!!!!

 

[SandervG 1,521]

Hi Alex,

I know it took a very long time for us to complete the refund you requested and for that our apologies.

I heard you were already contacted by our sales team and the finalization was yesterday.

You should have the funds back on your account today or this weekend.

Could you let me know when this is the case, or if you need any further help?

Thank you for your time and patience, I hope you have a great weekend.