Hot end for ultimaker 2 (ultimaker wont respond to my emails, AGAIN!)

[evostatic 0]

so i want to buy a new hot end for my ultimaker 2 because mine which i stupidly decided to print woodfill on is clogged and nothing is coming out of it no matter what i do. it took me 2 months for ultimaker to send me a quote for a new hot end. i replied asking if i could pay via PAYPAL but i still havent heard back from them. so does anyone know of any hotends that are compatible with my printer? i dont want to give money to a company that doesnt have time to respond to a dissatisfied customer's email.

im honestly thinking of tossing my UM2 off a bridge and getting a makerbot because i know anyone's customer service is better than the service i am getting now.

 

[gr5 2,210]

This is in flux (this is changing).

This item was incorrectly priced around 95 euros but that includes a bunch of other parts like the heater I think. So there is now a newer price around 45 euros and this should be listed on the server as a purchasable item. Soon. Here:

https://www.ultimaker.com/t/spare-parts

But it's not there yet.

I recommend you fix it. I've had some very nasty clogs but almost everything burns at a lower temperature than brass melts. So take the nozzle completely off your printer (you have to anyway if you buy a new one) and put the whole thing in a gas flame for about 20 seconds at a time (don't want to melt it) until everything is burned to ash. Then soak it in acetone for an hour and then clean with the atomic method.

Did you try the atomic method by the way?

http://umforum.ultimaker.com/index.php?/topic/4118-blocked-nozzle/?p=33691

Meanwhile I'll PM someone who might be able to sell you the nozzle directly.

 

[evostatic 0]

This is in flux (this is changing).

This item was incorrectly priced around 95 euros but that includes a bunch of other parts like the heater I think. So there is now a newer price around 45 euros and this should be listed on the server as a purchasable item. Soon. Here:

https://www.ultimaker.com/t/spare-parts

But it's not there yet.

I recommend you fix it. I've had some very nasty clogs but almost everything burns at a lower temperature than brass melts. So take the nozzle completely off your printer (you have to anyway if you buy a new one) and put the whole thing in a gas flame for about 20 seconds at a time (don't want to melt it) until everything is burned to ash. Then soak it in acetone for an hour and then clean with the atomic method.

Did you try the atomic method by the way?

http://umforum.ultimaker.com/index.php?/topic/4118-blocked-nozzle/?p=33691

Meanwhile I'll PM someone who might be able to sell you the nozzle directly.

 

how do i take it off?