Jump to content

SLOW SUPPORT Broken Z axis

Recommended Posts

Posted · SLOW SUPPORT Broken Z axis

ULTIMAKER SUPPORT I bought an ultimaker 2 a month ago. The Z axis stop working on the second test print. Since then im trying to contact the support but they only answer me once a week. HOW IS IT POSSIBLE, to solve a problem chatting with the support receiving answers once a week? every email i get "sorry for this, sorry for that" but never an solution for this disrespect to the people who buy their products. Im done with this email thing, does any one here know if they have a support by phone?



  • Link to post
    Share on other sites

    Posted · SLOW SUPPORT Broken Z axis

    So does the Z axis not move at all? If you choose "lower platform" in the menu or "raise platform" does it move? Does it make any sound? If so, it could be the limit switch is stuck - this is common.

    The limit switch is underneath the platform - lift the bed up firmly on towards the back (with power off). Look underneath the bed and there should be a long skinny screw sticking down. Look where that goes - it goes into a hole in the boom of the UM. Push on the switch there and make sure it goes down and up and clicks each time.


  • Link to post
    Share on other sites

    Posted · SLOW SUPPORT Broken Z axis

    Thanks for answering me.

    It doesnt move at all, I followed what you said and still doesnt move and doesnt make any sound...its totally dead

    last week ultimaker sent me a new z motor and didnt work.

    after that im still waiting for an answer from the support



  • Link to post
    Share on other sites

    Posted · SLOW SUPPORT Broken Z axis

    It sounds like you replaced the wiring and the motor. It could still be limit switch related or it could be the controller board. You need to prove to support that you have it down to the exact problem.

    First install pronterface and hook up your computer to the printer through USB so you can get much more fine control over your printer:



    Pronterface is a wonderful utility that lets you control the printer so for example you can read back the limit switch settings or move a single axis by 1mm or whatever.

    With power off, remove the bottom cover and disconnect the Z endstop cable to see if this is preventing Z axis from moving. Leave cover off and power up the machine and connect with pronterface.

    With pronterface move all 3 axes 1mm (don't home Z axis). Start with X axis for practice - move it 1mm at a time. Then try Z axis. If it still won't work then it's not the limit switch. If it is now working then something is wrong with this switch - test it with a multimeter.

    If it's not the switch and motor still does not move, swap the cables for the X and Z stepper motors. Try to move the Z axis by telling pronterface to move the X axis. If the Z axis now moves then the problem was with the Z driver. Explain this test to Ultimaker and ship the board back to them.

    Report here the results of these 2 tests please.


  • Link to post
    Share on other sites

    Posted · SLOW SUPPORT Broken Z axis

    Rafael - what country are you in? This is important to get faster service. Please update your profile settings "location" to indicate your country.


  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • S-Line Firmware 8.3.0 was released Nov. 20th on the "Latest" firmware branch.
        (Sorry, was out of office when this released)

        This update is for...
        All UltiMaker S series  
        New features
        Temperature status. During print preparation, the temperatures of the print cores and build plate will be shown on the display. This gives a better indication of the progress and remaining wait time. Save log files in paused state. It is now possible to save the printer's log files to USB if the currently active print job is paused. Previously, the Dump logs to USB option was only enabled if the printer was in idle state. Confirm print removal via Digital Factory. If the printer is connected to the Digital Factory, it is now possible to confirm the removal of a previous print job via the Digital Factory interface. This is useful in situations where the build plate is clear, but the operator forgot to select Confirm removal on the printer’s display. Visit this page for more information about this feature.
          • Like
        • 0 replies
      • Ultimaker Cura 5.6 stable released
        Cura now supports Method series printers!
        A year after the merger of Ultimaker and MakerBotQQ, we have unlocked the ability for users of our Method series printers to slice files using UltiMaker Cura. As of this release, users can find profiles for our Method and Method XL printers, as well as material profiles for ABS-R, ABS-CF, and RapidRinse. Meaning it’s now possible to use either Cura or the existing cloud-slicing software CloudPrint when printing with these printers or materials
        • 48 replies
    • Create New...