Jump to content
Ultimaker Community of 3D Printing Experts
Sign in to follow this  
jcosmo

Any mechanism for getting a support ticket looked at

Recommended Posts

Short answer: Never of course... ;)

Long answer: It seems that answering times from Ultimaker HQ support are very different these days. Some people immediately get an answer others wait one to two weeks (which is much too long IMHO).

Unfortunately, it's like that for quite some time now. The fact that some UM people are rushing from one trade show to the other doesn't improve the situation neither. If I'm not completely wrong some people at the HQ also had to move to a different building recently which also consumes time. However, if such reasons could be incorporated into a standard answer e-mail when submitting a new ticket, people might be more understanding.

There are two things you may do to speed it up: write a PM to SandervG or call them. However, I understand the latter is a bit difficult for you due to your location.

 

Share this post


Link to post
Share on other sites

Already ahead of you ;)

Of course I wish it shouldn't be necessary but sometimes our replies are not as fast as they should be.

Actually Dim3nsioneer is quite accurate how ever the R&D team moving does not directly affect our sales team.

We did just came out of the most crazy month of the year, where in September and beginning October there are about 6 shows we attend and have to organize. Now it is time to get back on our feet and work our way to the backlog.

Anyway, I will make sure you will get a reply soon.

Thank you for your time, patience and understanding.

If you have any further questions, please feel free to ask.

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×

Important Information

Terms of Use Privacy Policy