Jump to content
Cura Connect | Survey Read more... ×
Ultimaker Community of 3D Printing Experts
Sign in to follow this  
jcosmo

Any mechanism for getting a support ticket looked at

Recommended Posts

Short answer: Never of course... ;)

Long answer: It seems that answering times from Ultimaker HQ support are very different these days. Some people immediately get an answer others wait one to two weeks (which is much too long IMHO).

Unfortunately, it's like that for quite some time now. The fact that some UM people are rushing from one trade show to the other doesn't improve the situation neither. If I'm not completely wrong some people at the HQ also had to move to a different building recently which also consumes time. However, if such reasons could be incorporated into a standard answer e-mail when submitting a new ticket, people might be more understanding.

There are two things you may do to speed it up: write a PM to SandervG or call them. However, I understand the latter is a bit difficult for you due to your location.

 

Share this post


Link to post
Share on other sites

Already ahead of you ;)

Of course I wish it shouldn't be necessary but sometimes our replies are not as fast as they should be.

Actually Dim3nsioneer is quite accurate how ever the R&D team moving does not directly affect our sales team.

We did just came out of the most crazy month of the year, where in September and beginning October there are about 6 shows we attend and have to organize. Now it is time to get back on our feet and work our way to the backlog.

Anyway, I will make sure you will get a reply soon.

Thank you for your time, patience and understanding.

If you have any further questions, please feel free to ask.

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Our picks

    • Architect Design Contest | People
      The goal of this contest is to design a set of people figurines that could be used in such a project to make an area, office or mall seem populated. 
      Think of different types of people in different environments, like walking people, people standing still, working people, and both men and women.
       
      • 9 replies
    • Taking Advantage of DfAM
      This is a statement that’s often made about AM/3DP. I'll focus on the way DfAM can take advantage of some of the unique capabilities that AM and 3DP have to offer. I personally think that the use of AM/3DP for light-weighting is one of it’s most exciting possibilities and one that could play a key part in the sustainability of design and manufacturing in the future.
        • Like
      • 3 replies
×

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!