Might as well have bought a Makerbot if I wanted crap service.
DidierKlein 729
So i'm guessing you already went through the forum (or asked your question here) or your particular problem can't be solved or answered by the community.
You can pm Sanders here on the forum in order to see what is going on with your ticket maybe?
Already ahead of you 
Of course I wish it shouldn't be necessary but sometimes our replies are not as fast as they should be.
Actually Dim3nsioneer is quite accurate how ever the R&D team moving does not directly affect our sales team.
We did just came out of the most crazy month of the year, where in September and beginning October there are about 6 shows we attend and have to organize. Now it is time to get back on our feet and work our way to the backlog.
Anyway, I will make sure you will get a reply soon.
Thank you for your time, patience and understanding.
If you have any further questions, please feel free to ask.
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Our picks
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UltiMaker Cura 5.3 stable released
ArunC posted a topic in Ultimaker Cura,
In this stable release, Cura 5.3 achieves yet another huge leap forward in 3D printing thanks to material interlocking! As well as introducing an expanded recommended print settings menu and lots of print quality improvements. Not to mention, a whole bunch of new printer profiles for non-UltiMaker printers!-
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- 24 replies
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MariMakes, -
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Here it is. The new UltiMaker S7
MariMakes posted a topic in Official news,
The UltiMaker S7 is built on the success of the UltiMaker S5 and its design decisions were heavily based on feedback from customers.
So what’s new?
The obvious change is the S7’s height. It now includes an integrated Air Manager. This filters the exhaust air of every print and also improves build temperature stability. To further enclose the build chamber the S7 only has one magnetically latched door.
The build stack has also been completely redesigned. A PEI-coated flexible steel build plate makes a big difference to productivity. Not only do you not need tools to pop a printed part off. But we also don’t recommend using or adhesion structures for UltiMaker materials (except PC, because...it’s PC). Along with that, 4 pins and 25 magnets make it easy to replace the flex plate perfectly – even with one hand.
The re-engineered print head has an inductive sensor which reduces noise when probing the build plate. This effectively makes it much harder to not achieve a perfect first layer, improving overall print success. We also reversed the front fan direction (fewer plastic hairs, less maintenance), made the print core door magnets stronger, and add a sensor that helps avoid flooding.
The UltiMaker S7 also includes quality of life improvements:
Reliable bed tilt compensation (no more thumbscrews) 2.4 and 5 GHz Wi-Fi A 1080p camera (mounted higher for a better view) Compatibility with 280+ Marketplace materials Compatibility with S5 project files (no reslicing needed) And a whole lot more
Curious to see the S7 in action?
We’re hosting a free tech demo on February 7.
It will be live and you can ask any questions to our CTO, Miguel Calvo.
Register here for the Webinar-
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- 18 replies
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MariMakes, -
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Cura Alpha With New Tree Support 🎄
MariMakes posted a topic in Ultimaker Cura,
Are you a fan of tree support, but dislike the removal process and the amount of filament it uses? Then we would like to invite you to try this special release of UltiMaker Cura. Brought to you by our special community contributor @thomasrahm
We generated a special version of Cura 5.2 called 5.3.0 Alpha + Xmas. The only changes we introduced compared to UltiMaker Cura 5.2.1 are those which are needed for the new supports. So keep in mind, this is not a sneak peek for Cura 5.3 (there are some really cool new features coming up) but a spotlight release highlighting this new version of tree supports.-
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- 22 replies
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MariMakes, -
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Recommended Posts
Dim3nsioneer 557
Short answer: Never of course...
Long answer: It seems that answering times from Ultimaker HQ support are very different these days. Some people immediately get an answer others wait one to two weeks (which is much too long IMHO).
Unfortunately, it's like that for quite some time now. The fact that some UM people are rushing from one trade show to the other doesn't improve the situation neither. If I'm not completely wrong some people at the HQ also had to move to a different building recently which also consumes time. However, if such reasons could be incorporated into a standard answer e-mail when submitting a new ticket, people might be more understanding.
There are two things you may do to speed it up: write a PM to SandervG or call them. However, I understand the latter is a bit difficult for you due to your location.
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