Jump to content
Ultimaker Community of 3D Printing Experts

Wrong timing pulleys?


luklaerenbergh
 Share

Recommended Posts

Posted · Wrong timing pulleys?

I received my Ultimaker Original + kit yesterday (only 1 week after ordering it!!!), and of course started building immediately. But I ran into problems when I was assembling the X and Y axis. I have 5 timing pulleys left, but only one with a hole that is wide enough for the axis, the other 4 have a small hole (like the pulleys that fit on the X and Y motors.

Did Ultimaker send me the wrong pulleys, or did I do something wrong?

 

  • Link to post
    Share on other sites

    Posted · Wrong timing pulleys?

    As above. But fear not, UM customer service is awesome, and will rectify the problem. Raise a help ticket through the support section of the website. Sometimes help can be a little slow, but in my pretty extensive experience with them, they always come through.

  • Link to post
    Share on other sites

    Posted · Wrong timing pulleys?

    I have already raised a help ticket yesterday evening, but it is hard to be patient :-P when you are assembling your kit! Now I'm assembling some separate parts, but I'm almost losing the bigger picture with these different, half-assembled pieces...

    But I'm glad to hear your positive experiences with UM customer service! This gives me hope !

     

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
     Share

    • Our picks

      • New here? Get ahead with a free onboarding course
        Hi,
         
        Often getting started is the most difficult part of any process. A good start sets you up for success and saves you time and energy that could be spent elsewhere. That is why we have a onboarding course ready for
        Ultimaker S5 Pro Bundle, Ultimaker S5, Ultimaker S3 Ultimaker 2+ Connect.   
        They're ready for you on the Ultimaker Academy platform. All you need to do to gain access is to register your product to gain free access. 
        Ready? Register your product here in just 60 seconds.
        • 8 replies
    ×
    ×
    • Create New...