Ultimaker 2 - Broken X or Y axis message

[dropdrop 2]

I received my new Ultimaker 2 today and halfway through the robot print, it started messing up so i aborted the print. Then I got the "Broken X or Y axis" message and now it doesn't work anymore.

Does anyone know if it's fixable or if I have to return it?

 

[gr5 2,210]

I never heard of this error. The only way it can know something is wrong with an axis I suppose is if the limit switch is triggered.

Was it printing on the edge of the print area when you got the error? If not I would look at the wiring carefully of the X and Y limit switches. There are two covers over the servo motors in the rear left and rear right corners. They come off by removing only 2 screws each. Sometimes the limit switch wires are pinched and shorted out under those covers. Sometimes the wires are loose and tangle in with the moving parts at the top. Do an inspection.

 

[dropdrop 2]

Thanks for the reply.

I bended the switch a little bit and I haven't gotten the message since.

 

 

[LiquidCrimson 1]

Hi,

I have a similar error on first run of the Ultimaker 2 go before i can even test print. It reads "X or Y axis is broken"

Not sure if you can help here too. I've tried bending the limit switch so it is more curved.