community- request password fail- no mail

[edit_mesh2 5]

i don't receive an email after choosing the "forget password" option! checked on different devices...what happened to my account ?

[xisle 34]

Others on IRC are having the same problem.

[edit_mesh2 5]

thanks for the quick response, so i hope it will be resolved soon?

i am speechless about the ultimaker policy at the time and wondering which marketing brain came up with the decission to change a good running system like the ultimakerfoum?

[navigator 23]

Same here - after trying twice, I just set up a new account and got login details etc. straight away!

[reibuehl 40]

Just a guess, but I think the system has a problem with mail servers that dio grey-listing. After I temporarily disabled the gray-listing and reverse DNS lookups on my mail server, I got the password email (after nearly 20 hours).

[SandervG 1,505]

Has your problem already been solved about logging in?

Please let me know if you need any further help and I will see to it that your problem will be solved.

Thank you!

PS/ if anyone else has any problems logging in after the release of the new forum, please send me a DM or get in touch through our support system and we will make sure access is granted again.

[edit_mesh2 5]

hi sander,

no changes here with my password mail :(.

i would be glad if there is a chance to solve that problem somehow!

i already wrote you a PM.

[SandervG 1,505]

Thank you, I will look into it!

[DonMilne2 0]

I also had this problem. After finally getting tired of waiting for the incompetants in the UM support dept to provide a solution, I have finally just registered a new account. And, to make matter worse I see that I'm back to zero in the trust score, so I have to wait for a mod to vet every post. Grr.

And the new site layout is appalling. Page after page of useless fluff. Gr5 has the top score! Well bulley for him, but I'm not at all sure how that information helps me.

As you can probably tell, this whole experience has thoroughly pissed me off.

[SandervG 1,505]

Hi Don,

If you prefer to register on your own account let me know by sending your username + corresponding email.

We have discovered the bug and fixed it. However some accounts need a small manual push into the right direction.

So far as I know, that manual push has never failed.

Just let me know and we will be able to get you back on track.

[titanoid 4]

Back finally, and I really hope I was the last one.

The "just let me know"- part is quite challenging without creating an evil-twin-account. I was close to this, just as Sander proclaimed the bug was fixed...

So my gratitude goes out to Zenalda from support for being very kind and finally helpful. Still fifteen days after relaunch of the forum.

I must admit I was really pissed at the end, plus the astounding ...something the forum had transformed to.

But that's another thread, for now I'm happy to be back in!