Shadowman
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3D Prints
Posts posted by Shadowman
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5 hours ago, Smithy said:
Don' understand what you want to say with posting pictures and videos. We all know that it was planned to bring the aluminum plate to the market. But luckily they stopped it before delivering the plate to the customers before they complain about bad quality, not flat enough or that the materials don't stick as expected.
Smithy
I not only understand, but support asb’s posts.
For some this maybe no big deal, some many not realize that it was sold to all of us as a developed product with Ultimaker having had the Ultimaker S5 operational in their environment for over 1 1/2 years making certain it was without issues before being released to sell with the aluminum build plate being a simple delayed delivery item. And then add to this; The aluminum build plate was solicited, marketed, and sold by Ultimaker as a very unique core feature of the Ultimaker S5. It was to be flatter than glass, easier to use with no concerns for chipping etc. like glass, and designed with present and future materials in mind.
Smithy, it is a very big deal.
All the best.
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2 hours ago, asb said:
Switched that S5 thing on after several weeks of not touching it.
And now the Slicer in Cura 3.6.0-PPA is broken. AGAIN. Same as a YEAR ago.
No matter how small the file is, the slicer stops at about 40%.
It is just hopeless trying to do anything with the S5. There is basically every time something broken.
And, by the way, I still have not received the promised aluminum print bed.
The S5 is an endless nightmare of disfunctionality and annoyances. For a horrible price tag.
It ruins every attempt to work productively on a project.
You will waste a lot of money and - much worse - time for debugging, more debugging, and even more debugging. It never ends. You won't do much else but trying to debug it.
I would definitely not buy it again.
Ugh....
Then these threads will only compound your frustration.
Takes care
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34 minutes ago, Framar said:
Hi everyones,
I just got a S5 and this is my first post on the forum. I would like to know how the flow sensor on the S5 is suppose to work? I did had some issue printing with generic PLA. The filament broke a few times over a few prints and unfortunately, everytimes,the printer was just continuing running. I would have except the flow sensor to stop the print... How can I test if the flow sensor if woring fine?
Thanks!
It should have stopped printing “if” the filament sensor is enabled.
Look within your menu options and make certain that it is enabled.
It has worked very well for me; whether the filament gets bound or runs out it stops and allows the issue to be corrected and then commence the print part near seemleasly.
Once you check the setting and assuming the sensor has now been enabled then you can test it by simply starting a test print and then while printing hold the filament to simulate a bind and the print should stop and present an out of material warning. Release the filament and select continue and the print will resume with no issues.
Please let us know what you find.
Takes care
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6 hours ago, JohnInOttawa said:
@SandervG, you have a tough job some days.
I think it is great to show transparency that the attempt to create this feature simply did not go as expected.
I think it is also appropriate to thank those who have purchased the S5.
In terms of understanding, it is a two way street. The users of the S5 are, from what I can tell, able to understand the technical challenge. The other side, for UM leadership to truly appreciate what this change means to the user base, seems to still be a work in progress. At least I hope it is still in progress.
A second glass plate might have been an appropriate goodwill offering for the delayed aluminum plate, at least for the early adopters who have been waiting the longest. Holding the price constant going forward and substituting with a second glass plate? Well, that gets complicated.
Considering that the S5 was aimed at professional users, I presume that, as in my case, there would have been a cost/benefit analysis behind nearly every purchase of this unit. Why an S5 and not a UM3 or UM3 extended for thousands less? We still see that discussion as active this week.
I can't speak for anyone else. My own decision for the S5 was very much a 'wait and see' cycle. Honestly, what I was waiting for was whether the aluminum plate offered damage-free printing of certain materials that tend to chip my glass, or better adhesion of some of the exotics that the S5 also supported. I had not yet made a case for the extra build volume. It really came down to that plate. So, in my case, the $3300 (CDN) premium of the S5 over the UM3 ($2200 over the UM3X) just does not add up. And believe me, I wanted it to.
I imagine you guys will still sell many S5's, one more sale here or there will not affect the bottom line. I fully get the frustration the technical team must be feeling and you are sandwiched as the messenger. Still, to me, it feels like the marketers still want a price premium without offering the level of premium content any more. I wonder what that means for the future.
I'll leave it there: again, I know this is not an outcome Ultimaker desired and I have no sense that this is anything other than an honest effort that ended in frustration. The discussion is really, how best to move forward. I know you are listening and I hope you're supported as you pass the feedback up the line.
All the best
John
Well stated John; I appreciate your thoughts as shared.
The only significant difference between that which you conveyed versus that which I did was consummating the purchase.
I believed (as all others) what I was told with the aluminum build plate being a “pivotal” reason that I purchased the Ultimaker S5. You on the other hand waited for it to appear.
Ultimaker’s position is wrong on many levels; I agree, as I shared long ago that a second glass build plate should have been blindly shipped to all Ultimaker S5 owners long ago as a sign of support for the delay.
Their present offer is ridiculous. We are told that the glass build plate will serve the purpose; this may or may not be the case regardless; it does not address the issue nor their failure to perform.
For myself the aluminum build plate was a technological advancement; one that affords me “options”.
Like you; the larger build area was of little importance but rather I was sold the most technically advanced Ultimaker printer offered; one that was “fully” developed over a protracted period of time for the businesses.
At the onset asked why I should consider a $3K USD higher priced printer and was told by both Ultimaker and two distributors that one of the most significant unique features of the Ultimaker S5 was the aluminum build plate.
Now as a poor but viable example I share that I own several cars; “all” of which will take me from point A to point B and yet each is different and were purchased for those differences.
So to SandervG’s comments about how a second glass build plate is somehow a magnanimous Ultimaker concession; one that we should all be happy and giddy about simply “blows me away”.
To have Ultimaker say and expect me to accept them saying; sorry but you won’t be receiving the significant and unique feature that we sold you is unacceptable.
No one, including myself were told that the aluminum build plate might happen akin to the unused port at the rear of the Ultimaker S5 that they did make this clear but rather, the included contents sheet within the box as well as the owners manual and the touch screen menu make clear that my understanding was and is correct.
I bought into the Ultimaker product line because I believed and trusted that which I was told; this after nearly 6 weeks of pre-purchase conversations and demos.
After a day of thinking about this situation I am even more troubled when compared to how I felt when I received the blind email from Ultimaker.
Lastly, it was brought to my attention that my saying in another thread that I was lied to about the aluminum build plate was a bit harsh because it inferred that best intentions weren’t made by Ultimaker. I say BS; I was lied to when I was told that the a Ultimaker S5 came with a unique, fully developed aluminum build plate when in fact it was at best; a work in progress and “not” a product able to be sold.
This by all standards is truly a “black and white” situation and includes a lie.
I encourage all to watch this video as it was created with the blessing of Ultimaker. It is long with a bunch of glad handing and stage setting in the beginning so if you jump to the 10 minute mark and then begin watching you will hear the story of the Ultimaker S5 that was solicited/marketed by Ultimaker and how the Ultimaker S5 was presented to the world as Ultimaker’s first no comprise premier business class 3D printer and in part this story ultimately convinced me that this was the 3D printer to purchase.
Included within the video is a lengthy conversation with very clear, concise, and specific comments about Ultimaker’s uniquely developed aluminum build plate specifically for the Ultimaker S5 and of its many benefits.
At the end of the video the Ultimaker Team member is asked to share the 5 most significant features unique to the Ultimaker S5 and “aluminum build plate” was one of them.
You will also heat how the Ultimaker S5 was in use for over 1 1/2 years to insure that it was ready to be presented to the business user.
So Ultimaker asks; why am I (are we) very upset.
Give me/us a break and please don’t waste my/our time asking such a rhetorical question.
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2 hours ago, bahatasaha said:
okay, I understand your concern...
what I meant by eye-candy, that it is unique item that will increase the benefit of US5... easier to pop-out prints and you know it better than me...
I want to find out if we can get something else than a freaking glass plate...I got alerts from this tag...also I just finished finals in school...I just found out, about this bad news like 12 hours ago... without 3 days of sleep. I understanding how you feel...
Well stated ....
To be clear......
I remain “very” troubled by Ultimaker’s cavalier presentation after being told by Ultimaker “prior” to the Ultimaker S5 purchase how “significant” the aluminum build plate was as well as how much time had been put into the development of it.
Prior to purchasing the Ultimaker S5 I asked Ultimaker if retrofiting one for the Ultimaker 3 was being considered and I was quickly told that it would remain an Ultimaker S5 exclusive sharing that the associated development cost for the aluminum build plate was high and spanned a multi year development period of time. I was also told that the build plate heating system on the Ultimaker S5 was specifically designed to work with both the glass and aluminum built plates as evidenced within the menu options and the operation manual.
This was one of the unique features incorporated into Ultimaker’s most expensive printer as well as, their initial business class printer offering. I was assured that releasing the Ultimaker S5 was a very methodical process because it was thoroughly tested over a couple years. Additionally, that the Ultimaker S5 was Ultimaker’s first printer with future expandability designed into it.
in any case..........
Thank you for your comments.
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Respectfully I share the following post within this thread having shared it in another thread only because this appears to be where Ultimaker would like the conversation to remain.
However, first I will add to my thoughts as shared below.
The aluminum build plate was “not” eye-candy nor some a random item but rather a significant component of the S5 package that increased value and cost. A component that made clear that Ultimaker had developed a truly unique printer; one that justified the price and presented a printer that was developed with the future in mind.
At this moment Ultimaker is stating that a second glass plate will make one’s printing easier, that the real value of the aluminum build plate is modest at best, and that they will now include 2 glass build plates at the same retail price as those purchased with the “include” aluminum build plate.
IMO and at the risk of offending some, the presentation and offering made by Ultimaker is ridiculous. SandervG, I recognize that you are the one anointed to present the story and respect the position you were placed in; I also appreciated that which you do within the forum as well as that which you have done for me.
And yet;
How I opt to use the hardware is secondary to what I agreed to pay for versus what I received. Meaning; whether I ever use the aluminum build plate does not negate Ultimaker’s responsibility to furnish it. On a ridiculous level; how is Ultimaker’s presentation any different than if I paid for 50% of the printer and then instead of remitting the balance as agreed I blindly emailed Ultimaker sharing that it was based on my initial belief that I could afford it however, sadly this is not the case so I have included a stack of meal tickets so you don’t have to spend cash therefore your net out of pocket will be fine.
The bottom-line; Ultimaker presuming that I, much less anyone else want a second glass build plate; (extras if which I already purchase), as a replacement for uniquely developed aluminum build plate “and” that such a feature was not important during the purchase consideration is beyond comical.
Lastly; the distributors are “still” soliciting the cool and uniquely developed aluminum build plate as included with the S5 and Ultimaker’s online documentation is too.
https://ultimaker.com/en/stories/52571-the-ultimaker-s5-is-here
https://www.google.com/amp/s/m.all3dp.com/1/ultimaker-s5-3d-printer-review/
Takes care.
I have many thoughts at this moment with the most significant being that sending me another glass build plate and expecting that this is an acceptable alternative is both wrong and “unacceptable”.
The aluminum build plate was marketed as a uniquely developed piece for the S5 as such added both value and cost to the printer.
I am well beyond unhappy with this situation.
Something far more significant needs to be offered for “our” collective consideration as the “uniquely developed” aluminum build plate was not a hopeful or a maybe but rather an item presented as an S5 exclusive and included with the purchase. Sending all a blind email to be followed with a $20 piece of glass is total BS.
Period........
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I have many thoughts at this moment with the most significant being that sending me another glass build plate and expecting that this is an acceptable alternative is both wrong and “unacceptable”.
The aluminum build plate was marketed as a uniquely developed piece for the S5 as such added both value and cost to the printer.
I am well beyond unhappy with this situation.
Something far more significant needs to be offered for “our” collective consideration as the “uniquely developed” aluminum build plate was not a hopeful or a maybe but rather an item presented as an S5 exclusive and included with the purchase. Sending all a blind email to be followed with a $20 piece of glass is total BS.
Period........
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13 minutes ago, Smithy said:
Heat up the print head manually then pull the lever on the feeder and pull out the filament or feed it manually to load.
Cool... will try it.
Thank you
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6 hours ago, Smithy said:
You are welcome!
I can remember I had also some issues with loading the filament in the beginning. But you get used to it very quickly, so don't worry. And when you are more familiar with your printer, there is then also another way to load the filament which is quicker, but for the beginning, do it via the load/unload menu functions.
And.... the quicker way is ?
Take care
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2 hours ago, CarloK said:
This fix will be in the 5.2 release, expected February 2019.
The patch release was not foreseen and is an unplanned release to fix a blocking problem. I'm pushing hard to get the led fix in this patch release as well but it's not my call. There are good reasons for keeping the changes to this stable version as small as possible.
The led bug fix is tiny, and when feeling brave you can make the fix on your v5.0 or v5.1 firmware:
- Edit the file /usr/share/griffin/griffin/led/hardware/drivers/linuxLEDClass.py
- The second line from the bottom reads:
brightness = str(int(max(1.0, value * float(self._max_brightness)))).encode("ascii")
- Change the 1.0 to 0.0
- That's it.
I purposely didn't describe how to edit a file on the printer. If you don't know how to do this already, then you better not risk breaking the firmware.
Good day
I appreciate the information and the means to do so. Furthermore, I understand the teams reluctance to make non-critical incremental changes but rather incorporate it within a fully tested release.
For this moment I will await the tested firmware expected in February.
Takes care and thank you.
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17 minutes ago, CarloK said:
@schen The problem with custom materials not being printed was found. A firmware patch release is expected in about a week and will have version 5.1.8
How about the ability to turn the lights off too. This was promised with the last firmware.
Thank you
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I too would purchase the S5 again even with the issues and disappointments as shared in previous posts as I expect them to be resolved soon.
It has a great build volume which offers great flexibility other than simply large prints, it prints a consistent quality piece, and the filament sensor has saved me several times; I have never run out of filament but rather had the filament bind on the spool. The improved leveling system also does a great job.
Add to all of this, with a consistent quality print being at the top of my list which the S5 produces; the S5 has numerous improvements such as the glass doors, stepper motors, filament feeder, the touch screen, as well as the potential for future upgrades; so if space is not a concern, then I highly encourage the purchase of the S5 as the net cost difference is modest.
Takes care
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49 minutes ago, joestefano said:
Can you somehow send G Code commands directly to the S5? Not while printing. What G code is for auto leveling? Can it be skipped if you alter the print file?
What is the difference between a AA core and a BB core, they look the same.
Has any designed a holder for extra cores?
I can’t speak to the g-code question however; the AA and BB cores externally appear the same with the differences within. The BB Core being uniquely designed for PVA.
With regards to a Print Core holder; I personally have not found a need for one but suspect that there is one out there and if not, it would be a relatively easy item to design.
Takes care.
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Your filament holder and feeder setup is very nice.
Thank you for sharing it.
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2 minutes ago, Brulti said:
@Shadowman You are misinterpreting or misreading what I posted, but it's alright, written communication via forums comes with it's drawbacks.
The only thing that I consider spam in what you posted are the several posts in this thread that only contains '???'. They add nothing to the conversation and serves no real purpose except to keep poking Ultimaker every few days, which is, in my opinion, completely unproductive.
As for your other points:
- SandervG is, for all intent and purpose, the spokeperson of UM on the forums. Why would other people from UM reach out to you when it is his job to be listening and answering to people here on the forums, which he did by replying to you several times, and he already gave all the information he could here, on this very thread? This makes no sense to me.
- You're wrong on two points: SandervG did apologize for the inconvenience on his message on November 2nd on behalf of UM, using those very words, and there has been communication from UM since SandervG did communicate with you on this thread and others.
So, while I can certainly understand your feeling about this whole situation; though I'd point out that how much you spent is irrelevant since I consider that a company should always deliver what they advertise whether you spent 10$ or 10 millions $, my feeling is that you are overreacting a bit.
Patience is a virtue, it's been barely two weeks since SandervG informed you of the situation. UM obviously got caught by surprise with this problem, which can happen to any company, and they're looking into solutions. But don't expect them overnight. It's highly likely, in my opinion, that the aluminum plate won't be shipped before next year, and I'm quite sure that Ultimaker will offer some form of compensation for the inconvenience and the delays at this time, once they've solved their problems.
Your points are well made and your clarifications appreciated.
Thank you
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4 hours ago, zungara said:
I am a little bit suprised about the behavior of Ultimaker. I bought an S5 some weeks ago and i register the printer to get the aluminium print bed. My first printer was an Ultimaker and support and communication was excelent. But right now i have a little bit the feeling, that communication is not the same like years before. Last time i bought the printer directly from you. Now i have to bought the from a reseller (igo3d9) They made there job, but for the aluminium plate i have to ask what to do. Ok, i have done it, but there is no direct communication that the registration was successful. There is no info about the state of the aluminium plate. The aluminium plate was one of big points to buy the S5! I send a mail to Ultimaker.... no reaction....What are the next steps.....Things can go wrong, but if you feel that you as customer will not be taken seriously you will get be "unhappy". This is not a good idea with a 3D printer in this price range.
I appreciate you sharing your feeling as mine are similar, if not the same as has been my experience when I ask about it.
I was surprised that “Brulti” finds my posts offensive and to some degree Spam. My posts are fact based and not argumentative; in fact if anything; cordial while making clear my position.
Like everyone that purchased the S5 the aluminum plate was a heavily solicited part of this printer and it remains troubling that other than SandervG sharing that there are issues, no one from Ultimaker has reached out to me. There has been no apology for any inconvenience, no what can we do to help, no offer of a stop gap measure but rather, “silence”.
I have called the distributor and the Ultimaker support line only to be told; “we don’t know what’s going on.
So I share with “Brulti” and any one else that feels my relentless efforts are wrong and unnecessary either you work for Ultimaker or don’t have an S5 because my having invested nearly $10K USD in the S5 with materials and spare parts; I find this situation “unacceptable”.
Takes care
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I appreciate this being shared because as I shared above; it happens to me as the PVA gets towards the of the roll.
Thank you
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1 hour ago, SandervG said:
Hi Shadowman and Brulti, thank you for your responses.
My apologies that my response follows a little bit later than usual.
We just attended the 4-day lasting FormNext show in Germany which was quite demanding on my agenda. You may have also seen
a little bit less of my presence online for that reason too.
That is one reason why you haven't received a response yet.
The other reason is that an answer is rarely as easily given as a question. While 'a free extra glass plate' is easily proposed, the effects can be much larger and need to be thoroughly considered. While I regret that we can't provide a reliable aluminum build plate yet, I can imagine that you feel entitled to some form of compensation. But I am not sure if we will take this route.
For the time being, I would like to ask you to be patient until we can provide you with more information about this subject and refrain from posting more replies with solely '???'. This will not result in a faster response and it does not benefit the community.
Thank you for your understanding and have a great day. If you have any further questions, I am happy to help where I can.
SandervG
I do understand “busy” and had not noticed whether you were active or not.
With regards to the ???; to be frank I had nothing more to add to my feelings and those of others that I have communicated with but rather I did not want to see the thread fall to the bottom and then off the page.
To be clear; my comments were posted on November 2 which was 2 weeks ago.
As for Ultimaker’s present position as vaguely present by you; it is wrong and frankly improper.
Let me convey a single fact; the S5 was sold as a fully developed printer with features that made it unique in the Ultimaker line of printers several of which created the justification aka value that was consistent with the significant price.
Let’s use the unused port at the rear of the S5 as a comparative example; this was incorporated by Ultimaker for “possible” future feature updates with “no” assurances however, the aluminum build plate was included component of the S5; in fact the marketing blurbs state “included” with and yet at the time of or shortly after the purchase we were told that they would ship separately. There were no ifs, maybes, we are trying, nor ... we darn well hope we can develop it and if so we will ship you one.
Having shared this my position remains the same; Ultimaker taking 2 weeks to reply to my query was beyond excessive and the response as conveyed by you on behalf of the Ultimaker team is frankly; unacceptable.
SandervG, I mean not to frustrate you nor show you anything but respect as I can only imagine that the position you are placed in is awkward and without empowerment as such I “thank you” while also making clear that the powers to be within Ultimaker need to present “facts” and offer an intern arrangement instead of proverbial “smoke and mirrors”.
Takes care
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45 minutes ago, Brulti said:
@Shadowman You do realize that barely two weeks passed since Sander's response and that poking them every few days serves no purpose and will not make their tests go any faster?
I strongly disagree......
My poking (as you defined my action) them has nothing to do with their on going development and testing but rather.......
SandervG shared that there is ongoing development of the aluminum build plate with promising results however, when the S5 was sold/purchased all of us were told that it was a fully developed product with only the ramping up of production being the reason that they were not shipped with the printer.
These are two different stories; positions, as such a stop gap measure needs to be presented by Ultimaker.
Those of us that purchased the S5 did so with a very clear understanding that it was ready for prime time.
You make it seem as though I should simply wait and hope that someday, maybe, the aluminum build plate will be developed and appear; unacceptable.
As such,
I offer no apology for my cordial and yet relentless action as I am justified in expecting an answer.
Takes care.
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You are welcome and “thank you” for the update.
Very nice.
Takes care
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I remain confident that this thread is being viewed and yet still; not responded to by the Ultimaker team.
Interesting
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6 minutes ago, Bigbrit said:
Right ok just got home from travels in Asia so I haven't waited until everyone goes to bed but I hope you can see the problem here @SandervG - this is lowest light setting possible, I have taken a few photos to prove.
Obviously in a couple of hours my neighbours outside light will be off and our house lights will be off and then this becomes super obvious that there is something going on in my garage which is not good.
All I want is an option for Frame Lights on/off. If they are on their brightness corresponds to the frame light slider and if they are off they are off.
Ditto!!!!!!
Thank you for sharing the pictures and your comments as they mirror mine.
Furthermore, I will share again that I made this concern known to Ultimaker on day one of receiving the S5 and was assured that it was soon to be resolved.
Takes care.
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24 minutes ago, Carla_Birch said:
Have done that tonight and the led is the same, that’s just how bright they are in a dark room on the lowest setting what for me is not a problem but I can understand why some really would like them to be able to go totally off.
Thank you for sharing your experience after completing the FW update; like you; I see no change.
Takes care
S5 LEDs no longer dim...?
in UltiMaker 3D printers
Posted
As with most computers I would begin by shutting it down; wait a minute or so and then bring it back online as it could be a simply glitch in the software.
By the way; are you running the latest firmware; if not I encourage you to update it.
FYI; the led dimming should work however, being able to turn the leds off has not been addressed yet.
Takes care