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Everything posted by Shadowman

  1. Just a thought Any chance the typical thin protective film is still covering the lens or perhaps it’s dirty from the initial assembly? Takes care, Shadowman
  2. “mrtinfy” was simply doing as able to help by conveying that which he was told. I have no comment as associated with this seemingly protracted issue for the a Ultimaker development team but rather a thank you to “mrtinfy” for trying. Takes care, Shadowman
  3. Thank you. I will do a full reset of the network and another Cura Connect reset and see how this does. Takes care
  4. Well; experiencing camera offline now too. Resetting Cura Connect did not work; any other suggestions. Thank you
  5. Watching .... and waiting.until a proven resolution.
  6. Sitting firm here too as the confidence level remains hopeful but cautious.
  7. I am watching this thread closely as it’s been nearly 2 months. Please let us know if the WiFi is resolved as we are in the same position; unable to run LAN to the printer. For now I am not loading the “hotfix” as my reseller referred to it this morning.
  8. Well stated and your position mirrors mine and that of many many others. It is going on “2” months; a timeline that by any standard is ridiculous. How the Ultimaker Team can remain so cavalier in their “we are working on it” attitude is dumbfounding. The situation has caused much loss of productivity which for a business user equals loss of profits and for the the casual user the loss of their ability to simply use their printer. I have made my position very clear and yet to be very clear; my position is that of myself and many others including associates th
  9. Moderator comment: Removed due to being off topic. User has been notified.
  10. Mr. Pietroeski I read your letter twice and as you stated at the end, “I could end up in a book”; let me be very clear about a few things beginning with the most significant. If I “did not” care “nor” feel that the Ultimaker product has the makings of a quality product then I would not spend my time conveying my thoughts, as well as the thoughts of those shared with me by others. I too could write a book and as long as my musings are some could consider that I am doing so; one page at a time. The Ultimaker Team; yes the team, need to take the situation serio
  11. Smithy IMO you always bring great information, assistance, and insight to the forum. Your comments are well received. I too agree that at the very least one’s distributor needs to be made aware so that Ultimaker’s ridiculous comment about only 0.1% affected hence no compelling reason to react quickly does not remain. The next step is hold the distributors accountable and responsible because they are the point of sale hence responsible for solicitations and promises that they present on behalf of Ultimaker. Sadly it appears that Ultimaker uses t
  12. “Hopefully” An interesting word to use.
  13. Hi Smithy I respectfully disagree. The Ultimaker Team and the distributors direct their customers to this forum as owned and operated by Ultimaker for both assistance and support. In fact; this forum is included as one of Ultimaker’s support tools as included with the pre and post sale marketing of their products. As such; one should comfortably be able to open a dialog and “expect” a timely reply. Your encouraging the issue be presented to the distributor is novel at best because first hand I can share that the distributors are being
  14. My thoughts and opinions. I appreciate the comments and guidance as shared by Nallath and SandervG as it is within the scope of their ability. I accept their limitations and respect the fact that they still engage. I imagine at times it is very awkward. Nallath has always responded quickly offering sound advice. Because I view this forum on my mobile device I did not know he was an employee of Ultimaker. SandervG typically presents the new widgets, software, and products; Ultimaker’s consumer marketing person and he also carries the issues back to the core U
  15. Beyond disappointing The word that comes to mind is; ridiculous.
  16. The filament sensor is one of several disappointments. I have not been able to use the filament sensor with consistent behavior since prior to March 16th. As shared by others; it is not solely a PVA issue even though is seems as though PVA is more prone to having the sensor not present the proper information. Add to this; not knowing which sensor is acting up makes absolutely no sense particularly when there is no obvious issue as such it is a crap shoot at best. 6 weeks ago at the suggestion of Ultimaker, I disabled the filament sensor with the promise that
  17. Well; after over 4 weeks of sharing the issues, having the Ultimaker Team acknowledge that they are aware of them, and yet still no clear path to resolve the issues nor any element of urgency evidenced; I give a thumbs up to “thopiekar” for entering this arena. Even my USA distributor has remained unable to resolve issues because they tell me that Ultimaker has still not gotten back to them; this after over 3 weeks. If not for the lack of communication from the Ultimaker Team within this forum I likely would not believe them and yet I do, and I also find myself feeling bad for them
  18. Thank you all for making clear that it’s not a 0.1 percent issue but rather a 0.1 percent audience that is speaking. This was my position long ago when the Ultimaker Team stated that their element of urgency protocol followed the percentage of complaints. The USA distributors I speak with are at odds with the situation and don’t know what to do. Your posts are important on many levels. It make “all” aware that because issues are not posted is “not” evidence of lack of issues. Speaking from my recent personal experience; the 2 USA distributors; they have be
  19. Good day Your testing and possible path to resolution is appreciated however, considering Ultimaker the primary market of this printer being for businesses rather than hobbiest; the idea of assuming such risk not to mention having to do anything is ridiculous. Thank you
  20. Sadly; this remains my experience too with not only 2 authorized resellers but what is when worse; also the USA master distributor. The common response after a protracted period of time is; Ultimaker still has not got back to us because they are at a trade show or ? presenting to potentially new clients to which my consistent reply is; “well the check has been cashed hence no element of urgency”. Additionally; I personally experienced the exact same thing on numerous occasions when I PM’d the Ultimaker Team within this forum too. Disappointing to to say the
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