Extrusion upgrade!

[Thomasphoenix98 0]

I have placed a fully paid order with your reseller think 3d in late March now it's July. All I'm getting from them is that you are not delivering the part citing various excuses. What's going on? I'm an ultimaker 2 extended owner why are you treating your customers so shabbily?

Edited July 9, 2016 by Guest

[gr5 2,265]

My understanding is that there is indeed a huge delay. Many people have gotten their "plus" kits but there is a HUGE amount of people waiting for their kits. @sandervg do you want to comment on approximately when people can expect their kits? For example "all people who ordered kits in January 2016 now should have them"? Something like that? Also @thomasphoenix98 - please say who your reseller is.

[Dim3nsioneer 558]

There seem indeed to be major differences between some countries.

[SandervG 1,521]

Thanks for posting in the forums. I'm sorry to hear you haven't received your Extrusion Upgrade yet, if you have ordered it in late March you should receive it pretty soon.

Let me see if I can come up with some more specific information for you.

Could you share with me your specific order date and order number too?

Edited July 11, 2016 by Guest