Ultimaker 3 shuts down right before printing

[JERRY33 0]

My Ultimaker 3 keeps shutting down right before printing. i just bought it about a month ago. Usually shuts down when the bed is heating up. Does any one know what may cause this? or is the printer defective?

[gr5 1,108]

Most likely the power brick. Contact your reseller.

[fbrc8-erin 181]

Jerry33, can you please confirm that all 3 connection points are good--the power cable to the wall, power cable to the power brick, and the brick to the printer?

If all 3 points are plugged in securely and it's power cycling when you try to print, or do an XY calibration, then it's probably the power supply. Since you're located in the US, you can reach out to Americas-support@ultimaker.com for a new power supply and we can get you taken care of Monday.