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levelling issues

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Hi,

I am new to this but have managed to successfully print for the first 2 weeks after purchase of ultimaker 3. Now I have levelling isssues. It repeatedly fails active levelling. In manual levelling, I rotate the wheel for back position then it comes forward to the right asking to space 1mm away but I am as far away as can be using the screw and the nozzle is still touching the plate. Same with the left position. Can anyone advise please?

Edited by Guest

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You probably have to adjust the rear screw to be looser. I would start from scratch: put the rear screw at mid position - half way between all the way down and all the way up. Then start the manual leveling.

The 1mm thing is just very rough so the head doesn't slam into the glass or clips during the real leveling. I also strongly recommend leveling such that the nozzle touches the glass (no paper) but not everyone agrees with me.

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