Jump to content
Ultimaker Community of 3D Printing Experts

HELPPPP! UM2E+ abnormal error


dennispo
 Share

Recommended Posts

Posted · HELPPPP! UM2E+ abnormal error

Hi Everyone 
My friend Alex, stuck with the problem for a few days. 

Everytime he insert to print, it shows on screen just like the figure below. 

pic1_20181023150617.thumb.jpg.99cac720bfd078bf98cd9d1048590f1f.jpg

We have tried and test so many times. It turns out:  
1.Definitely the printer is UM2E+, he choose the right version in Cura, and all things are updated both hardware&software. 
2.The same STL file has sliced on my Cura and it works okay. That means the file is nothing wrong. 
3.The same STL file has sliced on my Cura and he took it to print but failed. That means his printer is nothing wrong. 
4.The Question is, anything sliced from his Cura, couldn’t be printed. But we have compared my settings and his setting, turning out nothing different. 


By the way, he print by SD card all the time.

 

And the gcode prtscr I attach below. The left is mine, successful one. The right is his, failed one.

We definitely have no changed any settings but default. 

pic2_20181023150639.thumb.png.a5fdf16b2fde9cdebc01fb8f7d403485.png
Do you guys have any idea of it? 

  • Link to post
    Share on other sites

    Posted · HELPPPP! UM2E+ abnormal error

    There seems to be an offset in Cura. When I compare the first line with G0 then the working printer is send to X103.531, Y98.692 and in the bad file to X-8.151, Y-3.882. That is 110 mm offset in X and 100 mm in Y. The printer is told to print outside the printbed. So there must be a change in the Cura settings. If you can not find the error, try to uninstall Cura, erase everything and reinstall.

  • Link to post
    Share on other sites

    Posted · HELPPPP! UM2E+ abnormal error
    2 hours ago, dennispo said:

    We definitely have no changed any settings but default. 

     

    one idea:

    Take a look at the machine settings for the selected printer in Cura. Carefully compare these settings too.

    Especially the option "Origin at center" (or "Machine Center is Zero" - the labeling depends on the exact Cura version...)

     

    Still no settings changed?

     

  • Link to post
    Share on other sites

    Posted · HELPPPP! UM2E+ abnormal error
    21 hours ago, rien1959 said:

    There seems to be an offset in Cura. When I compare the first line with G0 then the working printer is send to X103.531, Y98.692 and in the bad file to X-8.151, Y-3.882. That is 110 mm offset in X and 100 mm in Y. The printer is told to print outside the printbed. So there must be a change in the Cura settings. If you can not find the error, try to uninstall Cura, erase everything and reinstall.

    Hi, I have noticed it but he sliced by a brand new Cura, just installed. None of settings are changed. 

     

  • Link to post
    Share on other sites

    Posted · HELPPPP! UM2E+ abnormal error

    Thank you for your guys advice. 

    The situation is he has changed 6 pcs of PC, 3 of them are Win7 and 3 of them are Win10. 

    Only one of them can slice successfully. 

    So I wonder if the 3.5.1 Cura has a bug.  

    Anyway, still don't know what's going on and I am looking forward to more ideas. 

     

    Thanks again. 

     

  • Link to post
    Share on other sites

    Posted · HELPPPP! UM2E+ abnormal error

    Try Cura 3.4 and see if the problem is solved. Cura 3.5 and 3.5.1 gives a lot of trouble on my computers.

  • Link to post
    Share on other sites

    Posted · HELPPPP! UM2E+ abnormal error

    Thanks you guys, problem been solved after 7 kinds of computers. It might be due to something compatible. 

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
     Share

    • Our picks

      • The Ultimaker Showcase — October 14. What's new?
        Your dear friends at Ultimaker have some exciting news and insights for you!
         
        • 0 replies
      • New here? Get ahead with a free onboarding course
        Hi,
         
        Often getting started is the most difficult part of any process. A good start sets you up for success and saves you time and energy that could be spent elsewhere. That is why we have a onboarding course ready for
        Ultimaker S5 Pro Bundle, Ultimaker S5, Ultimaker S3 Ultimaker 2+ Connect.   
        They're ready for you on the Ultimaker Academy platform. All you need to do to gain access is to register your product to gain free access. 
        Ready? Register your product here in just 60 seconds.
          • Like
        • 8 replies
    ×
    ×
    • Create New...