Ultimaker 3 does not display mac address nor ip address

[gkenney 0]

Ultimaker 3 does not display mac address nor ip address. No indication with lights of ethernet cable plugged in

at ethernet port on Ultimaker.  Tried Cura reconnect.  Look like the built in ethernet port is bad. Has anyone

had this problem, and can you replace the ethernet port? Thanks, gkenney

[Smithy 1,145]

Silly question, but have you tried to restart the printer (power cycle) ?

That you get no IP address could have more reasons, but the mac address should be shown.

[kmanstudios 1,120]

I believe it has been stated that the UM printers do not display those until connected to a wifi setup. It has been presented as an issue with the enterprise setup concerning a static IP or some such thing.