Ultimaker s5 rebooting when on network

[LonRobinson3 0]

2 minutes ago, Shadowman said:

Update to this situation????

I haven't had much time to work on it this week, as I have been traveling.

I was able to connect both my laptop and the Ultimaker s5 to the hotspot on my iphone.

It seemed to work for a short time (2 or 3 minutes?) and then the connection to cura was lost.

The printer did not reboot at that point, but I could not reconnect, even though both devices were still showing up on the hotspot.

 

I tried to use a wireless router that is not connected to my company network, but I had a similar reset issue there.

I ran out of time at that point and hope to do more testing with this tomorrow.

[Shadowman 53]

22 minutes ago, LonRobinson3 said:

I haven't had much time to work on it this week, as I have been traveling.

I was able to connect both my laptop and the Ultimaker s5 to the hotspot on my iphone.

It seemed to work for a short time (2 or 3 minutes?) and then the connection to cura was lost.

The printer did not reboot at that point, but I could not reconnect, even though both devices were still showing up on the hotspot.

 

I tried to use a wireless router that is not connected to my company network, but I had a similar reset issue there.

I ran out of time at that point and hope to do more testing with this tomorrow.

Thank you for the status update.

 

Takes care 

[LonRobinson3 0]

Further Update,

I was able to install a small wireless network outside our overall company LAN. IT does not approve, but they are looking away for now... It works for us and allows us to use Cura to the s5 across this network. It is a workable short term solution, but hopefully Ultimaker will address this issue further as it is problematic to switch to the alternate network just for printing to the s5 and then back to a normal network for everything else. We also run into licensing issues with Solidworks and Inventor because they can not see our license server when we are on the alternate network. 

I want to thank all of you once again for your help and input on this issue. I have been asking Ultimaker for support help, but have no response so far. I'm glad to have this community available!

[Shadowman 53]

You are welcome and “thank you” for the update.

 

Very nice.

 

Takes care