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Ultimaker 3 display occasionally freezes


Svetoslav
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Posted (edited) · Ultimaker 3 display occasionally freezes

Hi everyone,

 

I have an issue with my Ultimaker 3, which I have now for about a month. From time to time when I start the printer, it gets stuck and the display shows "Ultimaker" but doesn't get any further. In such a case a restart of the machine doesn't help. I found a workaround as to open the main board housing and connect an external monitor over the HDMI port, then start the machine again and this solves the problem for some time. But after a while, sometimes directly on the next restart, the same problem occurs again. And it is really annoying to do this workaround again and again.

 

Any help will be appreciated. Thanks in advance!

Edited by Svetoslav
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    Posted · Ultimaker 3 display occasionally freezes

    I have the same problem, but I found a workaround on the Olimex board. I open the Olimex protection cap and press the "restart" button which is the middle one with the printer turned on. Sometimes it remains stuck and the display shows "Ultimaker" but then I power off the printer, leave it for one minute or so, then I turn it on once more, press the restart button on the Olimex and it's all working properly.

     

    Could this be from the firmware?

    Could this be a problem at my Olimex? I have encounter this issue at more then one Ultimaker 3 Extended.

    Could this be a problem with just a series of printers or it's a general issue with this model of printer?

    Could this be solved by adjusting some settings?

    IMG_20181129_120241.jpg

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    • 1 year later...
    Posted · Ultimaker 3 display occasionally freezes

    I had a similar problem once on my UM3

    Connecting the wireless mouse to the front USB port solved the error(in my case). But I don't know the detailed cause..

    On 11/29/2018 at 7:11 PM, Vladimirescu said:

    I have the same problem, but I found a workaround on the Olimex board. I open the Olimex protection cap and press the "restart" button which is the middle one with the printer turned on. Sometimes it remains stuck and the display shows "Ultimaker" but then I power off the printer, leave it for one minute or so, then I turn it on once more, press the restart button on the Olimex and it's all working properly.

     

    Could this be from the firmware?

    Could this be a problem at my Olimex? I have encounter this issue at more then one Ultimaker 3 Extended.

    Could this be a problem with just a series of printers or it's a general issue with this model of printer?

    Could this be solved by adjusting some settings?

    IMG_20181129_120241.jpg

    Can I ask the purpose of the 3 buttons in the picture?

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