S5 stuck with firmware update

[pineirod 2]

Hi there,

 

Yesterday the printed prompted me about the firmware update. I started it and today it is still "updating". It got stuck. Attached a picture showing it.

 

What can I do?

 

thanks

regards,

 

[Dim3nsioneer 557]

At this time (>30 minutes) it is pretty safe to repower the printer and repeat the update.

[WesleySAV17 1]

I had the same problem, reboot in force then it is necessary to go in maitenance then update ...

[pineirod 2]

will do so

 

thanks

 

[sproutdesign 5]

I have the same problem too. One hour so far. I’m going to leave it overnight

[Carla_Birch 116]

Just turn it off and back on, i found when i try to up date via the pop up that it hangs so always better to do it via the menu's

[sproutdesign 5]

So it was still like it this morning.

 

OFF and ON seems to get it going again, though this is the one thing it says on the screen NOT to do!!