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S5 stuck with firmware update

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Posted · S5 stuck with firmware update

Hi there,

 

Yesterday the printed prompted me about the firmware update. I started it and today it is still "updating". It got stuck. Attached a picture showing it.

 

What can I do?

 

thanks

regards,

 

2019-03-26 11.16.59.jpg

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Posted · S5 stuck with firmware update

At this time (>30 minutes) it is pretty safe to repower the printer and repeat the update.

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Posted · S5 stuck with firmware update
I had the same problem, reboot in force then it is necessary to go in maitenance then update ...

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Posted · S5 stuck with firmware update

Just turn it off and back on, i found when i try to up date via the pop up that it hangs so always better to do it via the menu's

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Posted · S5 stuck with firmware update

So it was still like it this morning.

 

OFF and ON seems to get it going again, though this is the one thing it says on the screen NOT to do!!

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