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deisengard

UMS5 glass door came off hinge - replaceable?

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Posted (edited) · UMS5 glass door came off hinge - replaceable?

Just got a brand new S5 from Newark Element 14, and as I was lifting it out of the box base the right-hand, blue-tinted glass door popped off the hinge.  Glass is intact, hinge is intact, but the adhesive between the two failed.  It seems dumb to return an otherwise functional machine just to get an intact door assembly (nor can I afford the time to do so), but what other recourse do I have?  Is there any way to get a replacement door+hinge?  I would prefer not to attempt to repair it myself (nor do I feel like I should have to).

Edited by deisengard
Added UMS5 tag

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Posted · UMS5 glass door came off hinge - replaceable?

Email fbrc8.com immediately with this information and include the serial number on the sticker in the email.

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Posted · UMS5 glass door came off hinge - replaceable?

Thanks! Contacted them and they are sending a replacement. Great customer service!

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