Air manager shipping yet?

[BiMNrd 11]

I am unable to get an e-mail response from my vendor in regards to my order, so I wanted to know if the Air manager is already shipping or what is the ETA.

I have paid in full for the device since it was announced.

 

Thank you

 

@SandervG any ideas?

[DidierKlein 729]

Hi,

 

I don't think it's shipping yet... what area are you in?

[BiMNrd 11]

USA, I don't even think ultimaker knows when at this point to be honest uh?

[SandervG 1,521]

We're working on it as we speak, but no specific date has been set yet. Thank you for checking in! We'll let you know once we know more. 

[Starflashbully 5]

Hey @SandervG, 

Thank you for the message at first. I think there are many people waiting for the S5 Pro Bundle and they are asking themselves whats going wrong. 

Please don't understand me wrong, I'm respecting Ultimaker and their engineers, but I really don't understand your politics regarding communication with your customers. What would you do if you paid more than 10k Euro and you don't get what you ordered and nobody tells you when? 

You said you know where the problem is and you already had a fully functional unit at the Formnext. So where is the problem to estimate a timewindow when everything should be ready? I don't want you to tell a specific date, but it must be possible to tell a week or at least a month. 

Again please don't misunderstand me, I don't want to attack you or Ultimaker. I wouldn't have bought the Pro Bundle if I wouldn't like the Brand. 

Best regards and success!

 

[BiMNrd 11]

They should be keeping in contact with us and with their reseller channels contantly.

 

I bought the S5 because of the pro bubdle,  otherwise I would have gotten the S3 and we aftermarket parts.. 

 

And estimated ETA would be good, or at a min, send the unit with the caveat that an firmware update is to come. 

[NBull 14]

I deleted my comment. Changed my minde don't wanna get in to the discussion.

Edited December 4, 2019 by NBull

[BiMNrd 11]

USA, I don't even think ultimaker knows when at this point to be honest uh?

 

Lol. 

 

All I know is I paid for something and whenever I have reached to dynamism they havent replied. No information regarding this.

[uncle_bob 21]

Hi

 

Just to close this out, indeed the bundle, the material station, and the air manager are all shipping at this point. That's not the same as "in stock everywhere". 

 

Bob