S5 ER999

[Sandi 0]

I'm getting ER999 all the time. Started suddenly. Tried tips from https://ultimaker.com/en/resources/52985-an-unspecified-error-has-occurred-er999 with no effect. Also noticed filament extraction during non printing movement. 

Can I define what is causing error?

 

 

[Sandi 0]

I'd really like to get some response from Ultimaker. Please. 

 

[Smithy 1,144]

Ultimaker is represented in the forum but not regularly. Please use the official support channel (your reseller) to get help and an answer quickly.

[Sandi 0]

Update. Error ER999 occurs at every new layer.  After finished layer head travels to starting position and from there back and begins printing new layer. At this time ER999 occurs.  

Edited February 18, 2020 by Sandi

[Dim3nsioneer 557]

If you have not done yet, please follow @Smithy's advise and contact your reseller. This behavior of your printer is far from normal.

[Sandi 0]

Let's close this topic. I changed the firmware and Cura version while error 999 was persistent. The local reseller spent several hours and did not find the cause. After that, I removed all Cura versions and stored profiles. After new Cura installation, there was a warning about corrupt profiles. ER999 disappeared.

 

[robinmdh 100]

3 hours ago, Sandi said:

a warning about corrupt profiles. ER999 disappeared.

And now I have some new info to look at, thanks!
That said we've made s serious error to squash ER999/ER998 and other reasons to get certain ER screens in the new version 5.6.x

[willryan3 4]

I get this code when using the "change at Z" g code mod. Does not seem to bother too much.