Hi there,
As you've found out the hard way, glue not only helps with adhesion, but also protects the glass plate from damage. What I do (was instructed to do this by my reseller) is to apply a layer of glue (the glue-stick type, like the one that came with the printer), and then use a dampened micro-fibre cloth to gently rub over the glue surface to make it very thin and evenly spread out. I've found that this technique gives me smooth bottom surfaces with good adhesion and no damage to the glass plate (not yet anyway).
About the replacement glass plate, I'm sure you can order one from your local reseller. But... 😈
[Evil Idea!] ...what I would try, would be to simply go to a local glass supplier and ask them to cut a piece of glass at the exact dimensions and thickness of the original. This will cost you around 5 € (or $5 in the USA), and you can experiment without worrying about cost. Worst-case scenario: it won't work as good as the original glass plate. No harm done. Haven't tried it yet, but I think it's worth a try.
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Smithy 1,146
It depends very much on the material you use. But a layer between glass and object is always an advantage. Not only for adhesion, but also to protect the glass.
I always use either a glue stick or Magigoo. With a glue stick it is important that you don't just apply it, but make a few strokes and then take a damp cloth and spread the glue evenly. This will give you a thin, even layer.
I have chipped my glass often, mainly with ToughPLA or ABS.
For these materials a thicker layer of glue stick can also help to protect the glass.
In any case, the spatula is certainly not the reason for your glass being damaged.
You can order a new glass plate from your reseller or any other shop which sells Ultimaker printers. It should not be hard to get a new one.
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