Material not extruding in new S3

[jbresner 1]

I'm trying to setup a new S3 and the material is not extruding well from either nozzle. Eventually some Black Tough PLA, which came with the printer, came out but stopped after a very thin bead appeared. When I try to print something, nothing appears to be coming out now. Is there something simple I'm missing to get this to work?

 

Here's my setup:

Ultimaker S3

Printcore 1: PLA AA (with Ultimaker Black Tough PLA loaded)

Printcore 2: PVA BB (with Ultimaker Natural PVA loaded)

 

I've tried removing and reloading the filament and noticed a pretty deep gouge in the area where it was in the feeder (see attached pic). I've also attached sliced Cura file.

UMS3_20mmbox.ufp.zip

Edited April 22, 2020 by jbresner

[jbresner 1]

When I tried removing the filament and loading it back, I noticed this on the area where it was inside the feeder (see attached photo). Should it look that gouged?

[gr5 2,172]

That's not normal.  Typically something keeps the filament from moving and if you keep trying you soon get this at the feeder.

 

[jbresner 1]

So there seems to be a gouge on both sides but I'm not sure if that's normal or not. Again, when I first tried loading either of them, the filament only went through the feeder tube about half way then stopped. i ended up trying to load the filament a second time to get it to reach the nozzle.

 

Any suggestions on how to fix the issue?

[jbresner 1]

I reset to factory settings, started from scratch and got it working. Not sure what the problem was but thanks for the feedback.

[Framar 38]

Hi There, 

 

I would recommend you to clean the feeder and re-adjust the tension. Check the PTFE tube for any damage or filament residue. You can also clen the print core by using the hot oull / cold pull method; just follow the steps on the printer screen (maintenance).

[gr5 2,172]

I've never cleaned my feeder but I've been tempted.  Tension should be fine as shipped from factory - I believe it's at the mid point.  I wouldn't mess with that either for the most part.

 

I think for some reason the feeder couldn't overcome something - maybe the filament caught inside the print head (I usually cut it to a point) or maybe there was a tangle on the spool.

[jbresner 1]

After I've reset everything it seems to be working fine now (sort of). I loaded a new spool of ABS (original spool was Tough PLA) and the ABS had the same problem loading (it didn't reach the nozzle). I unloaded then loaded again and it worked fine. Not too concerned yet but I'll try another spool later this week and see if the same problem persists.

[gr5 2,172]

You probably just need to cut the filament to a point before loading.