On the 19th October while you were writing this I was installing my new S5 Pro bundle. I'm sitting here waiting a response from my reseller for a raft of issues that means three prints in I'm stopped and the machine just doesn't work. Seems to hang up at the end of the print and never completes the 'finishing' phase. No error messages. Only way to get it to do anything is switch it off and back on again.
This is the sequence of actions since installing the machine:
- New machine purchased and installed 19/10/2020
- Firmware updated via wifi to 5.8.2.
- Trial print with Tough PLA.
- Machine hung up at 'finishing screen' for several hours.
- Bed and nozzle were cold. Switched off and on again.
- Re-opened with 'finished' screen, confirmed removal.
- Second trial print started. Tough PLA and PVA support.
- Printed nicely but same thing hung up on 'finishing screen' at 1:30 am
- Switched off and on again at 9:00am.
- Started new print with new material, TPU.
- Aborted and restarted print twice for set up 'tuning'
- Hung up both times at the abort/finishing print screen.
- Waited till everything was cold (1-2hours) then switch off and on again to reset and restart a new print.
- Third print went to the end but again hung up at finishing screen. Waited till all was cold then switched off and on again.
- Tried to start new print reverting back to Tough PLA/ PVA
- Print went straight from 'preparing print' to 'finishing print'
- Did not even start new print.
- Did not unload TPU or load PLA.
- Left machine switched of overnight.
- Reset to factory settings.
- Reloaded firmware via USB.
- Reconnected to wifi.
- Switched of machine and unplugged for 30minutes, as you recommended.
- Started new trial print with PLA, (TPU still loaded)
- Went straight from 'preparing print' to 'finishing print' within an hour is now hung up at the finishing print screen.
- TPU material is still loaded.
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fbrc8-erin 298
@gpitts I'm not seeing any direct tickets from you in our system. It does look like we've been in contact with your reseller. If it's easier on the lines of communication, you can always reach out to Support directly if you'd like to put in a ticket.
Did you receive the cable you mentioned earlier in the week?
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