S5 bundle material load issue

[mi-control 0]

Hi, 

 

 I get an error telling that there is no material in extruder 2 when I try to use support for my model. I have 2 materials in the material station. For extruder 1 its a tough PLA, and for extruder 2 its natural PVA. The materials are found when I enter the menu on printer. Printing on extruder 1 works fine, but I cant get the machine to load the PVA. 

 

Any tip?

Edited January 13, 2021 by mi-control

[robinmdh 100]

1 hour ago, mi-control said:

Hi, 

 

When I get an error telling that there is no material in extruder 2 what I tyr to use support for my model. I have 2 materials in the material station. For extruder 1 its a tough PLA, and for extruder 2 its natural PVA. The materials are found when I enter the menu on printer. Printing on extruder 1 works fine, but I cant get the machine to load the PVA. 

 

Any tip?

haven't seen anything like this, all I can say is check the material isn't ultimaker PVA iso generic natural PVA if that is what you sliced for, make sure you have a recent firmware version installed and make sure the nozzle is a BB core.

[Gero 54]

Based on my experience I would take a look at the feeder. Maybe the PVA was already worn down and there is some PVA dust in the feeder. I also had the error two times in the past telling me the feeder was out of the filament when there still was plenty on the role. Maybe quickly open the feeder and clean it. Should be a quick thing to check for before doing anything else...