Print Core Jammed with Filament preventing removal

[ascannel 0]

Hi there, I realized after going through the remove PrintCore commands that excess dried filament was preventing the removal of the PrintCore . I think heating the PrintCore would be a potential solution but the screen is stuck on "Please remove the PrintCore from the print head slot 2". Is there any way for me to cancel this command to try heating it to clear the filament?

  

[ascannel 0]

can I simply turn the printer off and on again or will this damage the printcore since the printer wants me to remove it? 

[gr5 2,172]

It definitely won't hurt to power cycle.  I can see in your photo that the core is cold (solid blue light).

 

Did you try simply pushing the lever on the feeder and pulling down on the filament where it enters the feeder?  That should get the filament out of the core and into the bowden far enough that the core should now slide out.

 

[gr5 2,172]

When I say "pushing" I mean lifting it upwards by squeezing with one hand (while the other pulls the filament down and out of the back of the feeder).  You have to squeeze quite hard.  I recommend printing one of these (I have a few):

https://www.youmagine.com/designs/wedgebot-for-ultimaker2

 

The above part works for both UM2+ and also UM3 (but not S3/S5).

 

[ascannel 0]

Thank you for your response. sorry I misspoke about the issue, I was able to unload the filament but the material near the nozzle is preventing me from properly squeezing the levers to slide out the PrintCore. I am working now to heat it so that I can remove as much of the block as possible

 

[ascannel 0]

I was able to get it, thank you for your help!