Ultimaker S3 NFC Spool Holder Error

[SEBurke0327 0]

Hello,

 

I just received my Ultimaker S3 and was putting it together to test everything out, and the initial set up all went fine, however I am getting an error that says "NFC Spool Holder Error". I have tried unplugging it, plugging it in, restarting the 3D printer, and adjusting the NFC cord. The printer went through all of the tests with the Tough PLA and PVA just fine. I'm not sure what else to do, any suggestions would be very much appreciated.

 

Thank you!

[Smithy 990]

Hello and welcome!

 

Two ideas: 

Is the NFC connected to the correct port? There are two in the back when I remember correctly.

 

Another idea is, that the cable is not connected or not good connected on the spool holder side. You can open it on the bottom and then try to reseat the cable.

[SEBurke0327 0]

Hello, thank you for the response! I double checked and the NFC cord is in the correct port. I took the NFC spool holder apart to check on the cords and they seem okay? I have attached a picture to make sure that is what it is supposed to look like. 

[Smithy 990]

Yes looks good. You can try to disconnect and reconnect the cable on the spool holder, just to be sure, but it looks good and I don't think this will solve the problem.

 

At the moment I have no more ideas, in fact there is not much more to check or do. The printer just detects the NFC board or not. 

 

But on the other hand you wrote that you just received the printer, so I would contact your reseller to help in case the NFC board is faulty. 

 

In the meantime you can print, the NFC detection is a nice add-on, but not really needed. When you load the filament manually without detection and you choose ToughPLA for example from the printers menu, then you need to select in Cura the Generic ToughPLA and not the UM ToughPLA. Both material profiles are the same, but with the exception that when you select the UM one, the printer comes up with a warning message that you have loaded the wrong material. But you can override this warning also if you want. 

 

[SEBurke0327 0]

Bummer, that is what I was afraid of. I sincerely appreciate you verifying and your advice! I will contact the reseller. Thank you!

[Smithy 990]

With a brand new printer it is really the best to contact the reseller. In worst case they send you a new NFC board.

[dahai 0]

Open the shell of the other end of the NFC cable and see if there is any loose port or other problem on the circuit board. Send a picture to have a look