UM2C - Prints not starting

[DJ94 0]

Wierd problem that's been bugging me all afternoon: our new UM2+ Connect is showing a persistent error (picture attached) where, after selecting a print, it homes and displays:
''An error has occured while reading the print file. Please reslice your print.''

Well, I tried reslicing. Didn't work. Same error.

I tried updating Cura to 4.9.1 (coming from 4.9.0). Didn't work.

Tried exporting in .GCode or .3MF instead of .UPF. Didn't work.

Tried a different file, a simple Benchy. Didn't work.

Tried a different laptop with a fresh 4.9.1 install. Didn't work.

Tried a different USB stick, then another, then the one that came with the machine. Didn't work.

 

In my past four years working with Ultimakers I haven't really had an issue I couldn't solve or at least troubleshoot myself (or with some helpful colleagues), but this one has me stumped.

Any ideas what this could be?

[Smithy 1,144]

Sorry to hear you have some troubles. 

Two days ago there was another user with the same problem, but without a solution yet. Can you double check you have selected and configured the correct printer in Cura, just to be sure.

 

Can you upload a sliced file here, then I can cross check if I am able to load it into my printer.

 

[DJ94 0]

2 minutes ago, Smithy said:

Sorry to hear you have some troubles. 

Two days ago there was another user with the same problem, but without a solution yet. Can you double check you have selected and configured the correct printer in Cura, just to be sure.

 

Can you upload a sliced file here, then I can cross check if I am able to load it into my printer.

 

 

I double, triple, quadruple checked that I selected the UM2+ Connect. I even downloaded 4.9.0 when we received the three new Ultimakers, because I was still on 4.7.0 (?) which wouldn't show the Connect models. We have UM2 w/ Olsson Blocks, UM2+'s and now these three Connects and a UM3, so I'm always careful with selecting the right printer and print profile.

 

I have attached a .UFP, .GCode and .3MF I tried to print this afternoon. They appeared to start on my number 1 and 2 UM2C, but not on number 3.

UM2C_Ellips Ad.ufp UM2C_Ellips Ad.gcode UM2C_Ellips Ad.3mf

[Smithy 1,144]

Ok was not aware you have three of them and already checked if it is the file or the printer. So just one has the problem with the sliced file?

 

In that case you can only try if a factory reset helps, but I don't think it will solve the problem. But try it anyway. 
If it is still not working you can only contact your reseller.